Customer Portal Operations Intern

Prattwhitney; Mexicali; Presencial; MXN 111.600 - 200.880; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Great work environment

Free transportation

On-site gym

Sports tournaments

Wellness area

Corporate events

Eco-friendly parking

Descripción de la vacante

Collins Aerospace is seeking a Customer Portal Administration Intern in Mexicali to support day-to-day onboarding and user registration for the Collins Customer Portal. The role emphasizes accuracy, security, and cross-functional collaboration with internal teams.

The candidate should be in final semesters of an administration or related field, with strong English skills and prior customer support experience. On-site work with comprehensive onboarding and growth opportunities is offered.

Formación

• Currently enrolled in the final semesters of an administration or related field.
• English level around 90% and fluent communication.
• Experience in customer support or service environments.
• Strong problem-solving abilities and attention to detail.
• Advanced knowledge of Microsoft Word, Excel and PowerPoint preferred.

Responsabilidades

• Process customer user registration requests according to procedures and SLAs.
• Verify registration information and supporting documentation.
• Create, modify, and deactivate customer user accounts as approved.
• Answer questions about portal functionality to internal stakeholders.
• Assign roles and access per security guidelines.
• Monitor shared inboxes and support queues for requests.
• Maintain records of registration activities and changes.
• Escalate complex access or security issues to the appropriate teams.
• Support user access reviews and audits for compliance.
• Help create user guides and knowledge articles.

Conocimientos

Customer support

Problem solving

English proficiency

Educación

Final-semester administration or related field

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Collins Aerospace is seeking a Customer Portal Administration Intern in Mexicali to support day-to-day onboarding and user registration for the Collins Customer Portal. The role emphasizes accuracy, security, and cross-functional collaboration with internal teams.

The candidate should be in final semesters of an administration or related field, with strong English skills and prior customer support experience. On-site work with comprehensive onboarding and growth opportunities is offered.