Customer Service Analyst (Onsite)

Collins Aerospace; Mexicali; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Collins Aerospace in Mexicali, Mexico is seeking a Customer Service Analyst to serve as the main contact for orders and related administration from award to closeout. You will enter and manage sales orders in SAP, coordinate acknowledgements, ensure export compliance, and collaborate with Finance and Inventory to meet delivery and invoicing requirements.

Qualified candidates have a university degree in business administration or related field, 1+ year in supply chain, and English proficiency.

Formación

• University degree in business administration or related field.
• Less than 2 years of relevant supply chain experience.
• English proficiency.

Responsabilidades

• Enter and manage sales orders in SAP with accuracy.
• Create/edit sales orders and send order acknowledgements as required.
• Ensure export policies compliance including license applications and screening.
• Coordinate with Finance on invoices, returns, and credits.
• Create basic quotes in SAP using catalog prices and standard terms.
• Collaborate with Inventory Planning and Shipping to meet delivery requirements.
• Produce and maintain customer reports and tracking.
• Communicate fluently in English with international clients and stakeholders.

Conocimientos

English Proficiency

SAP experience

Salesforce knowledge

Customer communication

Educación

University degree in business administration or related

Herramientas

SAP

Salesforce

Descripción del empleo

Date Posted: 2026-08-11

Country: Mexico

Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type: Unspecified

The Customer Service Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What You Will Do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports.
• Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders. Proficiency at a bilingual or advanced level in English is required.
• Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes

What You Will Learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

• Typically requires a University Degree in business administration or related and less than 2 years prior relevant experience.
• Minimum 1 year of experience in Supply Chain roles and position related experience.
• English Proficiency.

Qualifications We Prefer:

• Hands-on experience with ERP systems (including but not limited to SAP or similar platforms).
• Advanced proficiency in Microsoft Office Suite.
• Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities
• Proven experience collaborating with multicultural and geographically diverse teams in previous roles.

Role Type Definitions:

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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