Customer Ops Coordinator

Lenovo; Apodaca; Presencial; MXN 446.000 - 670.000; Jornada completa

Descripción de la vacante

Lenovo is seeking a Customer Ops Coordinator to support Lenovo customers across Large Enterprise Direct, Mid-Market, SMB, Business Partners and Consumers. You will coordinate order entry, changes, returns, and disputes while actively tracking backlog and ensuring accurate shipment support.

You will also monitor pricing and contracts, pull and analyze reports, and collaborate with fulfillment and sales teams to resolve issues and maintain customer satisfaction.

Formación

• Experience with order entry, changes on orders and returns workflows.
• Ability to pull, analyze reports, and summarize backlog data.
• Familiarity with pricing and contract monitoring processes.

Responsabilidades

• Process order entries, handle changes and returns as needed.
• Monitor backlog, run reports, contact customers, and coordinate with logistics on shipments.
• Oversee pricing/contract monitoring and ensure accurate processing across systems.

Conocimientos

Order management

Backlog management

Pricing & contracts monitoring

Descripción del empleo

The Customer Ops Coordinator is responsible to support Lenovo customers (Large Enterprise Direct, Mid-Market, Small/Medium Business, Business Partner, Consumer) in a variety of areas including:

• Order management (order entry processing, changes on orders, returns management, disputes, etc),
• Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing.