Customer Ops Coordinator

Lenovo; Monterrey; Presencial; MXN 200.000 - 320.000; Jornada completa

Descripción de la vacante

Lenovo is seeking a Customer Ops Coordinator in Monterrey to support a diverse customer base including Large Enterprise Direct, Mid-Market, SMB, Business Partners, and Consumers. You will handle order entry, changes, returns, disputes, and ship support across the order lifecycle, while also monitoring pricing and contracts and collaborating with cross-functional teams.

The role involves backlog analysis, customer contact, and ensuring smooth execution of build and shipment processes.

Responsabilidades

• Order management (order entry processing, changes on orders, returns management, disputes, etc)
• Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing.

Descripción del empleo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Customer Ops Coordinator is responsible to support Lenovo customers (Large Enterprise Direct, Mid-Market, Small/Medium Business, Business Partner, Consumer) in a variety of areas including:

• Order management (order entry processing, changes on orders, returns management, disputes, etc),
• Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment
• Pricing/contracts monitoring and processing.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.