Customer Operations Strategist: Backlog & CX Focus

Hewlett Packard Co.; Tlaquepaque; Híbrido; MXN 320 000 - 480 000; Tempo integral

Resumo da oferta

Hewlett Packard Co. in Tlaquepaque, Jalisco, Mexico is seeking a Customer Operations Advisor to support the NA Market. You will manage backlog, resolve customer inquiries, and act as the first point of contact to deliver solutions while aligning with HP's financial objectives.

The role emphasizes data-based decisions, cross-functional collaboration, and process improvements, with strong English communication and proficiency in S4-SAP and Order To Cash concepts.

Qualificações

• First level university degree or equivalent experience.
• 2–4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Knowledge of S4-SAP and Order To Cash processes is preferred.

Responsabilidades

• Acts as a first point of contact for solving and delivering solutions to customer inquiries.
• Responsible for managing the backlog through digital tools and track end-to-end process.
• Communicates order status and process improvement opportunities.
• Engages and drives conversations with internal teams and external customer to solve business process issues.
• Provide data-based solutions and recommendations to drive business decisions.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.

Conhecimentos

English mastery

Communication

Problem solving

Time management

Teamwork

Analytical mindset

Formação académica

Bachelor's degree or equivalent

Ferramentas

S4-SAP

Order To Cash

Descrição da oferta de emprego

Hewlett Packard Co. in Tlaquepaque, Jalisco, Mexico is seeking a Customer Operations Advisor to support the NA Market. You will manage backlog, resolve customer inquiries, and act as the first point of contact to deliver solutions while aligning with HP's financial objectives.

The role emphasizes data-based decisions, cross-functional collaboration, and process improvements, with strong English communication and proficiency in S4-SAP and Order To Cash concepts.