Customer Operations Advisor

HP; Tlaquepaque; On-site; MXN 300,000 - 420,000; Full time

Job summary

Hewlett Packard Enterprise in Mexico is seeking a Customer Operations Advisor to support the NA Market. You will be the first point of contact for customer inquiries, manage backlog in digital tools, and track end-to-end processes to meet customer requirements.

You will communicate order status, drive process improvements, and collaborate with internal teams and customers. A background in supply chain, customer service, or financial management and proficiency with S4/SAP, Office tools, and data

Qualifications

• First level university degree or equivalent experience.
• Typically 2–4 years of related experience in supply chain, customer service, procurement, or financial management.
• Knowledge of S4/SAP and Order To Cash processes preferred.
• Proficient in Microsoft Office (Excel, PowerPoint).

Responsibilities

• Serve as the first point of contact for customer inquiries and deliver solutions.
• Manage backlog using digital tools and track end-to-end processes.
• Communicate order status and identify process improvement opportunities.
• Collaborate with internal teams and external customers to resolve business issues.
• Provide data-based recommendations to drive business decisions.
• Contribute to cross-functional metrics and improve Total Customer Experience.
• Ensure compliance with HP regulatory policies.
• Influence processes to accelerate cash flow.

Skills

Self-driven mindset

Strong communication

English mastery

Problem solving

Time management

Teamwork

Education

First level university degree or equivalent

Tools

S4-SAP

Order To Cash

Microsoft Office

Job description

Customer Operations AdvisorDescription -This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.Responsibilities:Acts as a first point of contact for solving and delivering solutions to customer inquiries.Responsible for managing the backlog through digital tools and track end-to-end processCommunicates order status and process improvement opportunities.Engages and drives conversations with internal team s and external customer to solve business process issuesProvide data-based solutions and recommendations to drive business decisions.Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.Complies with all HP regulatory policiesInfluence processes and teams to accelerate cash flow (SNI, SIP)Education and Experience Required:First level university degree or equivalent experience.Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills:Self-driven mindsetStrong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)Mastery in EnglishProblem-solving with analytical mindsetEfficient time management and clear prioritization structureS4-SAP, Order To Cash processes knowledge are preferredIntermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)Emotional intelligence, growth mindset and resiliencyStrong teamworkJob -Sales OperationsSchedule -Full timeShift -First Shift (Mexico)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"