Inside Presales Technical Consultant

HP; Tlaquepaque; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

HP seeks an Inside Presales Technical Consultant in Mexico to provide technical systems management support and help design solutions for customers. This role focuses on configuring systems, diagnosing issues, and monitoring performance while collaborating with technical leads and customer representatives to shape delivery and strategy.

Ideal candidates typically hold a four-year degree in CS or related field with 0-2 years of relevant experience and familiarity with cloud platforms (AWS/Azure),

Formación

• Four-year degree in CS or related field.
• 0-2 years in implementation consultancy or customer support.
• Experience with cloud platforms (AWS/Azure) and APIs.
• Familiarity with AI/ML, Big Data, DevOps principles.
• Strong communication and teamwork.

Responsabilidades

• Provide technical systems management support for complex technology solutions.
• Configure systems, diagnose issues, monitor performance.
• Collaborate with technical leads and customer reps to meet objectives.
• Engage as a team member and build relationships with stakeholders.
• Participate in professional communities and events.
• Capture client requirements and KPIs.
• Assist in scoping engagements and duration.
• Validate information systems against requirements.
• Contribute research and data analysis to projects.
• Support priority projects with updates to stakeholders.

Conocimientos

Cloud platforms

AI & ML

APIs

AWS

Azure

Python

Java

DevOps

Big Data

Agile Methodology

Communication

Teamwork

Educación

Four-year Degree in Computer Science or related discipline

0-2 years experience in implementation consultancy or customer support

Herramientas

SQL

Git

Linux

API design tools

Docker

Kubernetes

Descripción del empleo

Inside Presales Technical Consultant

This posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

Job Summary

• This role is responsible for providing technical systems management support in the creation and delivery of complex technology solutions designed to meet customers’ business needs. The role plays a vital role in configuring systems, diagnosing issues, and monitoring performance, thereby supporting in shaping technical direction and strategies both with the organization and for the clients. The role actively engages in a selected technical community or profession, attending relevant events and fosters positive working relationships.

Responsibilities

• Utilizes the understanding of organization’s technologies to offer technical systems management support and contribute to intricate technical designs that align with customer requirements.
• Supports in configuring systems, diagnosing system issues, monitoring performance, and contributing to technical solutions for customer environments.
• Collaborates under the guidance of a technical lead and in conjunction with customer-designated representatives to achieve assigned objectives.
• Engages actively as a team member, fostering positive relationships with colleagues and customers alike, all while comprehending the organization’s strategic direction and the application of knowledge tools.
• Involves themselves in a selected technical community or profession, regularly attending relevant professional or interest-focused events.
• Gathers, documents, and helps form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.
• Assists in the technical scoping of engagements and works with practice principals to determine the duration of effort.
• Assists in the validation of information systems to meet technical requirements and specifications.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended

• Four-year Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Agile Methodology
• Amazon Web Services
• Application Programming Interface (API)
• Artificial Intelligence
• Auditing
• Automation
• Big Data
• Business Process
• Computer Science
• DevOps
• Emerging Technologies
• Java (Programming Language)
• Machine Learning
• Microsoft Azure
• Python (Programming Language)
• Scalability
• Software Development
• Solution Architecture
• SQL (Programming Language)
• Technical Design

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

• Learns to apply basic theories and concepts to work tasks.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Services

Schedule

Full time

Shift

No shift premium (Mexico)

Travel

No

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.