Customer Operations Specialist I

Worldwide Express; Monterrey; On-site; MXN 180,000 - 240,000; Full time

Job summary

Worldwide Express is seeking a Service Specialist I in Monterrey to serve as a key member of the Operations Account Teams. The role focuses on level one customer support, driving continuous improvement, and ensuring consistent service levels for customers and accounts.

You will collaborate with customer facing teams and carrier partners to execute day-to-day operations with a highly transactional service mindset. Strong communication and time management are essential for success.

Qualifications

• High School Diploma required.
• 1+ years’ internal experience.

Responsibilities

• Providing a high level of customer service through transactional services and clear communication.
• Assisting customer-facing teams by using Salesforce macros, templates and flows.
• Improving time management, organization and planning skills.
• Maintain a consistent Monday-Friday work schedule.
• Communicate daily with customer facing teams and customers via Salesforce tools.
• Work with scalable processes to enable efficient, high-quality service.

Skills

Customer service

Time management

Relationship management

Problem resolution

Communication

Internal systems

Microsoft programs

Education

High School Diploma

1+ years’ internal experience

Tools

Salesforce

Microsoft Office

Job description

Worldwide Express is seeking a Service Specialist I in Monterrey to serve as a key member of the Operations Account Teams. The role focuses on level one customer support, driving continuous improvement, and ensuring consistent service levels for customers and accounts.

You will collaborate with customer facing teams and carrier partners to execute day-to-day operations with a highly transactional service mindset. Strong communication and time management are essential for success.