Customer Operations & Quality Coordinator

Wallenius Wilhelmsen; Villa de Reyes; À distance; MXN 1 693 000 - 2 821 000; Plein temps

Résumé du poste

Wallenius Wilhelmsen is seeking a Digital Fleet Operations Manager to lead the transformation of fleet operations remotely from anywhere in Mexico. The role focuses on implementing and managing digital technologies, leveraging data analytics, IoT and telematics to optimize performance, safety, and efficiency across all operational aspects.

Ideal candidates will have a strong track record in remote team leadership, Fleet tech integration, and KPI-driven decision making to shape the future of

Qualifications

• Minimum 5 years in fleet management with tech integration.
• Experience leading remote teams.
• Bachelor’s degree in a related field.
• Strong data analytics and KPI reporting.

Responsabilités

• Lead digital transformation of fleet operations.
• Oversee fleet management software and telematics systems.
• Analyze data for route optimization and efficiency.
• Develop digital strategies to improve driver safety and compliance.
• Manage remote teams of operations specialists.
• Collaborate with IT, maintenance, and other departments.
• Establish KPIs and report to senior management.
• Drive continuous improvement through data and technology.
• Ensure data security and integrity across platforms.

Connaissances

Remote team leadership

Data analytics

Fleet management

Telematics

GPS tracking

Formation

Bachelor's degree in Logistics/SCM/IT/Business

Outils

Fleet management software

Telematics systems

GPS tracking

Description du poste

Digital Fleet Operations Manager (Remote)

About the Role

Our client is seeking a highly motivated and forward-thinking Digital Fleet Operations Manager to join their innovative team. This position is fully remote, offering the flexibility to work from anywhere within Mexico. The successful candidate will be instrumental in transforming our fleet operations through the strategic implementation and management of cutting‑edge digital technologies. This role demands a leader capable of leveraging data analytics, IoT, and telematics to optimize fleet performance, enhance safety, and drive efficiency across all operational aspects. If you are passionate about the intersection of technology and logistics and have a proven track record in remote team leadership, we encourage you to apply. This is an exceptional opportunity to shape the future of our transportation and logistics services from the ground up.

Key Responsibilities

• Lead the digital transformation of fleet operations, identifying and implementing best-in‑class technology solutions.
• Oversee the integration and management of fleet management software, telematics systems, GPS tracking, and other digital tools.
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement in route optimization, fuel consumption, and vehicle utilization.
• Develop and implement digital strategies to enhance driver safety, performance monitoring, and compliance with regulations.
• Manage remote teams of operations specialists and fleet coordinators, fostering a collaborative and high‑performance culture.
• Collaborate with IT, maintenance, and other departments to ensure seamless system integration and functionality.
• Establish key performance indicators (KPIs) and monitor fleet performance against targets, reporting findings and recommendations to senior management.
• Drive continuous improvement initiatives by leveraging data insights and technological advancements.
• Ensure data security and integrity across all digital platforms used for fleet management.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in fleet management, with a strong emphasis on technology integration.
• Proven experience in managing remote teams and