Customer Care & Operations Coordinator

Wallenius Wilhelmsen; San Luis Potosí; À distance; MXN 480 000 - 600 000; Plein temps

Résumé du poste

Wallenius Wilhelmsen is seeking a Digital Fleet Operations Manager to lead the digital transformation of fleet operations from a remote location in Mexico. You will leverage data analytics, IoT, and telematics to optimize routes, reduce fuel consumption, and enhance safety while driving efficiency across operations.

The role requires managing remote teams of fleet coordinators and collaborating with IT, maintenance, and other departments to ensure seamless system integration and strong KPI

Qualifications

• Bachelor's degree as stated in the requirements.
• Minimum 5 years of experience in fleet management with emphasis on technology integration.
• Experience leading remote teams and coordinating cross-functional stakeholders.

Responsabilités

• Lead digital transformation of fleet operations and identify best-in-class technology solutions.
• Oversee integration and management of fleet management software, telematics, GPS tracking, and digital tools.
• Analyze operational data to identify trends, inefficiencies, and opportunities in routing, fuel use, and vehicle utilization.
• Develop digital strategies to enhance driver safety and performance monitoring.
• Manage remote teams of operations specialists and fleet coordinators; foster high performance.
• Collaborate with IT, maintenance, and other departments for seamless integration.
• Establish KPIs and report fleet performance and recommendations to senior management.
• Drive continuous improvement using data insights and new technologies.
• Ensure data security and integrity across all digital platforms.

Connaissances

Fleet management

Remote team leadership

Data analytics

IoT & telematics

Formation

Bachelor's degree in Logistics, Supply Chain Management, IT, or Business Administration

Outils

Fleet management software

GPS tracking

Description du poste

Digital Fleet Operations Manager (Remote)

About the Role

Our client is seeking a highly motivated and forward-thinking Digital Fleet Operations Manager to join their innovative team. This position is fully remote, offering the flexibility to work from anywhere within Mexico. The successful candidate will be instrumental in transforming our fleet operations through the strategic implementation and management of cutting‑edge digital technologies. This role demands a leader capable of leveraging data analytics, IoT, and telematics to optimize fleet performance, enhance safety, and drive efficiency across all operational aspects. If you are passionate about the intersection of technology and logistics and have a proven track record in remote team leadership, we encourage you to apply. This is an exceptional opportunity to shape the future of our transportation and logistics services from the ground up.

Key Responsibilities

• Lead the digital transformation of fleet operations, identifying and implementing best-in‑class technology solutions.
• Oversee the integration and management of fleet management software, telematics systems, GPS tracking, and other digital tools.
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement in route optimization, fuel consumption, and vehicle utilization.
• Develop and implement digital strategies to enhance driver safety, performance monitoring, and compliance with regulations.
• Manage remote teams of operations specialists and fleet coordinators, fostering a collaborative and high‑performance culture.
• Collaborate with IT, maintenance, and other departments to ensure seamless system integration and functionality.
• Establish key performance indicators (KPIs) and monitor fleet performance against targets, reporting findings and recommendations to senior management.
• Drive continuous improvement initiatives by leveraging data insights and technological advancements.
• Ensure data security and integrity across all digital platforms used for fleet management.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in fleet management, with a strong emphasis on technology integration.
• Proven experience in managing remote teams and