Customer Onboarding & Installation Support Specialist

Vontier Corporation; Monterrey; Presencial; MXN 179.000 - 290.000; Jornada completa

Descripción de la vacante

Invenco by GVR in Monterrey, Mexico, is seeking an Onboarding Support Associate to help new customers install and start using Invenco by GVR products. You will support via phone and email, troubleshoot issues, and guide customers through setup with a customer-centric approach.

The role emphasizes strong communication, attention to detail, teamwork, and a willingness to learn as you collaborate with service contractors and internal teams to resolve hardware, software, or network issues during

Formación

• 1+ years of experience in customer support, technical support, or a related field.
• Strong English communication skills, both written and verbal.
• Ability to troubleshoot and resolve technical issues efficiently.
• Attention to detail and a customer-centric approach.
• Ability to work collaboratively in a team environment.
• Willingness to engage in continuous learning and development activities.

Responsabilidades

• Provide timely and effective support to customers via email and phone, assisting them through the installation and setup processes of Invenco by GVR products.
• Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
• Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
• Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
• Document any missing, defective, or DOA components during the installation process, and coordinate with relevant teams for quick resolution.
• Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
• Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
• Recommend replacements or upgrades for any defective or suboptimal components identified.
• Work closely with Onboarding Support Specialists and other team members, learning from their expertise and contributing to a collaborative work environment.
• Assist in the training and onboarding of new team members, sharing knowledge and best practices.

Conocimientos

Customer support

Technical troubleshooting

Teamwork

Attention to detail

Continuous learning

Descripción del empleo

Invenco by GVR in Monterrey, Mexico, is seeking an Onboarding Support Associate to help new customers install and start using Invenco by GVR products. You will support via phone and email, troubleshoot issues, and guide customers through setup with a customer-centric approach.

The role emphasizes strong communication, attention to detail, teamwork, and a willingness to learn as you collaborate with service contractors and internal teams to resolve hardware, software, or network issues during