Onboarding Support Associate

Vontier Corporation; Monterrey; Presencial; MXN 179.000 - 290.000; Jornada completa

Descripción de la vacante

Invenco by GVR in Monterrey, Mexico, is seeking an Onboarding Support Associate to help new customers install and start using Invenco by GVR products. You will support via phone and email, troubleshoot issues, and guide customers through setup with a customer-centric approach.

The role emphasizes strong communication, attention to detail, teamwork, and a willingness to learn as you collaborate with service contractors and internal teams to resolve hardware, software, or network issues during

Formación

• 1+ years of experience in customer support, technical support, or a related field.
• Strong English communication skills, both written and verbal.
• Ability to troubleshoot and resolve technical issues efficiently.
• Attention to detail and a customer-centric approach.
• Ability to work collaboratively in a team environment.
• Willingness to engage in continuous learning and development activities.

Responsabilidades

• Provide timely and effective support to customers via email and phone, assisting them through the installation and setup processes of Invenco by GVR products.
• Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
• Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
• Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
• Document any missing, defective, or DOA components during the installation process, and coordinate with relevant teams for quick resolution.
• Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
• Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
• Recommend replacements or upgrades for any defective or suboptimal components identified.
• Work closely with Onboarding Support Specialists and other team members, learning from their expertise and contributing to a collaborative work environment.
• Assist in the training and onboarding of new team members, sharing knowledge and best practices.

Conocimientos

Customer support

Technical troubleshooting

Teamwork

Attention to detail

Continuous learning

Descripción del empleo

The Onboarding Support Associate plays a crucial role in assisting new customers as they integrate and start utilizing Invenco by GVR products. The associate will provide essential support via phone and email, helping to troubleshoot issues and guide customers through the installation and setup processes. This position requires strong communication skills, attention to detail, and a customer-centric attitude.

Key Responsabilities.

• Provide timely and effective support to customers via email and phone, assisting them through the installation and setup processes of Invenco by GVR products.
• Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
• Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
• Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
• Document any missing, defective, or "Dead on Arrival" (DOA) components during the installation process, and coordinate with relevant teams for quick resolution.
• Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
• Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
• Recommend replacements or upgrades for any defective or suboptimal components identified.
• Work closely with Onboarding Support Specialists and other team members, learning from their expertise and contributing to a collaborative work environment.
• Assist in the training and onboarding of new team members, sharing knowledge and best practices.

WHO YOU ARE (Qualifications).

• 1+ years of experience in customer support, technical support, or a related field. Strong English communication skills, both written and verbal.
• Ability to troubleshoot and resolve technical issues efficiently.
• Attention to detail and a customer-centric approach.
• Ability to work collaboratively in a team environment.
• Willingness to engage in continuous learning and development activities.

WHO IS INVENCO By GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise.

With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

Who Is Vontier

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!