Customer-First Sales Associate: Brand Ambassador

AEO; Monterrey; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

AEO in Monterrey, Mexico is hiring a Sales Associate to deliver an exceptional shopping experience and drive daily sales through knowledgeable service and a neat presentation.

You will role model Customer First values, help customers find the right looks, and operate the register efficiently. The role requires teamwork, strong communication, and flexibility to work evenings, weekends, and holidays.

Formación

• Strong verbal and written communication with customers and colleagues.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Proficiency with store technology and POS systems.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Conocimientos

Communication skills

Teamwork

Feedback responsiveness

Multitasking

Customer service

Technology proficiency

Descripción del empleo

AEO in Monterrey, Mexico is hiring a Sales Associate to deliver an exceptional shopping experience and drive daily sales through knowledgeable service and a neat presentation.

You will role model Customer First values, help customers find the right looks, and operate the register efficiently. The role requires teamwork, strong communication, and flexibility to work evenings, weekends, and holidays.