Customer Account Coord. (On site - Midtown Jalisco, GDL)

INNTECI - QUID - BGWI; Región Centro; Presencial; MXN 134.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits

WFH after anniversary

Parking

Descripción de la vacante

INNTECI - QUID - BGWI in Mexico is seeking a Junior Customer Service/Operations assistant to service external and internal customer needs and actively participate in the operation process. The position requires a University Degree and 1–3 years in a similar role, with proficiency in MS Office and CRM/order processing systems.

You will liaise with Account Managers, Traders, and customers to ensure timely orders and clear communication, including data logging and issue resolution.

Formación

• University Degree
• 1–3 years in a similar role preferred.
• Experience in Customer Service, commerce, local logistics environment is preferred
• Proficiency in MS Office and CRM systems

Responsabilidades

• Receive and process orders/purchase write up.
• Follow up on production-ready date with the supplier.
• Close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges.
• Assist Sr. Trader, Sales Executives, and Commodities/Account Specialists by logging information into CRM.
• Work with contracts, call off, order and delivery confirmations, and delivery notes.

Conocimientos

Customer service mindset

Time management

Detail-oriented

Multitasking

Willingness to learn

English communication

Educación

University Degree

Herramientas

MS Office

Contact Management Systems

Database software

Inventory Software

Order processing systems

Descripción del empleo

Responsible for servicing external and internal customer needs and proactively participating in the operation process

Junior

• University Degree
• From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with theteam for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in a Customer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

1. Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
2. Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
3. After anniversary, 1 day to be WFH
4. Indefinite contract after training period