Customer Account Coord. (On site - Midtown Jalisco, GDL)

Quid Solutions; Región Centro; On-site; MXN 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

PTO days

Variable annual bonus

Parking

Vacation bonus

Job summary

Quid Solutions in Mexico, Jalisco, is hiring a Junior Customer Service specialist, responsible for servicing both internal and external customer needs.

This role requires proficiency in MS Office, strong organizational skills, and a customer service mindset. The work schedule is Monday to Friday with a potential option for remote work after the anniversary.

Benefits include superior legal benefits, health insurance, and PTO days.

Qualifications

• Experience in a Customer Service and local logistics environment is preferred.
• High level of initiative and proactivity.
• Record-keeping, tracking shipping, and data analyses.

Responsibilities

• Receive and process orders/purchase write up.
• Close communication with the team for approvals.
• Support Account Managers/Traders with specific accounts.
• Answer customer inquiries and communicate issues/challenges.

Skills

Customer service mindset

Strong organizational skills

Very good verbal and written English communication skill

Time management skills

Detail-oriented

Proficiency in MS Office

Experience in Customer Service

Willingness to learn

Ability to multitask

Tools

Contact Management Systems

Database software

Inventory Software

Order processing systems

Job description

Overview

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Junior

Responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier
• Close communication with the team for approvals
• Support Account Managers / Traders with specific accounts
• Answer customer inquiries
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes

Knowledge Required

• Experience in a Customer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

• Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros)
• Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH
• Indefinite contract after training period