Customer Account Coord. (On site - Midtown Jalisco, GDL)

innteciinnovations; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superior benefits per law

Descripción de la vacante

innteciinnovations seeks a Junior customer service professional in Mexico to handle orders, support traders, and maintain CRM logs. The role emphasizes timely follow-ups with suppliers and strong communication with cross-functional teams.

Responsibilities include processing orders, responding to inquiries, and supporting account managers. 1–3 years' relevant experience and University degree are preferred; MS Office and data tracking skills are essential.

Formación

• From 1–3 years in a similar role is preferred.
• Proficiency in MS Office and CRM or database software.
• Excellent organizational and multitasking abilities.

Responsabilidades

• Receive and process orders/purchase write up.
• Follow up on production-ready dates with the supplier.
• Maintain close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Log contact information into CRM and track issues.
• Assist with contracts, call offs, orders and delivery confirmations.

Conocimientos

Customer service

MS Office

CRM

Database software

Inventory software

Order processing systems

Time management

Communication skills

Educación

University Degree

Herramientas

Contact Management Systems

Database software

Inventory Software

Order processing systems

Descripción del empleo

Responsible for servicing external and internal customer needs and proactively participating in the operation process

Junior

• University Degree
• From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with theteam for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in a Customer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

1. Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
2. Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
   1. After anniversary, 1 day to be WFH
3. Indefinite contract after training period