Cus tomer Service Representative

Oferta confidencial; Mexicali; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Oferta confidencial in Mexicali, Baja California, is seeking a bilingual Sales/Customer Service professional with at least two years of experience in a technical setting. You will handle orders, provide pricing, manage ERP/MRP processes, and deliver exceptional service to external and internal customers.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment, working independently or as part of a remote-enabled team.

Formación

• Bachelor's degree is required.
• Minimum two years’ experience in sales/customer service in a technical or related field.
• Bilingual proficiency.
• Proficiency with ERP, MRP, and MS Office Suite.
• Attention to detail and accuracy.
• Strong math skills.
• Ability to multi-task in a fast-paced environment.
• Strong oral and written communication skills.
• Ability to work independently and with a team in a remote environment.

Responsabilidades

• Interact with external and internal customers professionally and courteously.
• Process orders through ERP from fax or email.
• Provide pricing and delivery information; follow up on requests.
• Resolve customer concerns and identify opportunities to improve satisfaction.
• Manage workload to maximize daily tasks.
• Assist with order checks, returns, and resolution of issues.
• Provide standard product questions and quotes.
• Coordinate between customer, production, and shipping to resolve problems.
• Maintain customer files and update ERP records.
• Perform other duties as assigned.

Conocimientos

Bi-lingual

Attention to detail

Mathematical skills

Strong oral and written communication

Multi-tasking

Independent & team work (remote)

Educación

Bachelor's degree

Herramientas

ERP

MRP

MS Office Suite

Descripción del empleo

• Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal. Maintains a positive and enthusiastic approach at all times.
• Process customer orders through ERP system from fax or email in a timely manner.
• Provide pricing and delivery information, proactively follows up on customer requests
• Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
• Resolves customer complaints and problems in a timely manner.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.
• Assist customers by checking on orders, processing returns, and solving order issues.
• Answer standard product questions and provide standard product quotes for customers.
• Interact with external and internal customers in a professional, friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.
• Learn, understand and implement department policy and procedures.
• Acts as a liaison between the customer, production and/or shipping to address and resolve problems.
• Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases
• Performs all other duties as assigned or requested

Education/Certifications

• Bachelor's degree

Experience

• Minimum two-years’ experience working in sales/customer service in technical or related field

Qualifications

• Bi-lingual
• Working knowledge of ERP, MRP, and MS Office Suite
• Attention to detail, accurate
• Strong mathematical skills
• Ability to multi-task and manage multiple projects in a fast-paced environment.
• Strong oral and written communication skills
• Ability to work independently and with a team in a remote environment.