Customer Service Representative

Peterson Spring; Santiago de Querétaro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Peterson Spring is seeking a motivated Customer Service Representative to act as the main liaison between the company and customers, ensuring orders, quotes, and issues are handled accurately and efficiently.

The ideal candidate is organized, responsive, and detail-oriented, collaborating with Sales, Engineering, Quality, Production, and Shipping to ensure timely communication and a high level of service.

Formación

• High school diploma or equivalent required; associate degree or additional education preferred.
• 2+ years of customer service, inside sales, order management, or related experience, preferably in a manufacturing environment.
• Experience working with an ERP system preferred.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and priorities simultaneously.
• Proficient in Microsoft Office, particularly Outlook and Excel.
• Manufacturing or automotive experience is preferred.

Responsabilidades

• Serve as a primary point of contact for assigned customers and customer inquiries.
• Respond to customer requests, questions, and concerns in a timely and professional manner.
• Enter, manage, and maintain customer orders in the ERP system.
• Monitor order status and communicate updates, delays, or changes to customers.
• Coordinate with Production, Planning, Quality, Engineering, and Shipping to resolve customer needs.
• Support the Sales team with customer communication, quote follow-up, and administrative activities.
• Assist with RFQs by gathering necessary information and coordinating with Sales, Engineering, and other internal departments.
• Track quotes and customer opportunities and ensure appropriate follow-up.
• Maintain accurate customer records, pricing, order information, and correspondence.
• Help resolve customer complaints and issues while maintaining a customer-first approach.
• Communicate changes to customer requirements, forecasts, schedules, and priorities to the appropriate internal teams.
• Assist with new customer setup and onboarding.
• Support PPAP, documentation, quality, and other customer requirements as needed.
• Identify customer needs and potential opportunities and communicate them to the Sales team.
• Follow up on open issues and ensure commitments to customers are completed.
• Maintain strong relationships with customers through consistent communication and follow-through.
• Perform other duties and responsibilities as assigned.

Conocimientos

Customer service

Communication

ERP systems

Attention to detail

Multi-tasking

Microsoft Excel

Team collaboration

Educación

High school diploma

Associate degree preferred

Herramientas

ERP software

Microsoft Excel

Descripción del empleo

Customer Service Representative

Position Summary

Peterson Spring is seeking a motivated and customer-focused Customer Service Representative to join our team. This position will serve as a key point of contact between Peterson Spring and our customers, ensuring orders, customer requests, quotes, and issues are handled accurately and efficiently.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working with customers as well as internal teams. This role will work closely with Sales, Engineering, Quality, Production, and Shipping to ensure customers receive timely communication and a high level of service.

Key Responsibilities

• Serve as a primary point of contact for assigned customers and customer inquiries.
• Respond to customer requests, questions, and concerns in a timely and professional manner.
• Enter, manage, and maintain customer orders in the ERP system.
• Monitor order status and communicate updates, delays, or changes to customers.
• Coordinate with Production, Planning, Quality, Engineering, and Shipping to resolve customer needs.
• Support the Sales team with customer communication, quote follow-up, and administrative activities.
• Assist with RFQs by gathering necessary information and coordinating with Sales, Engineering, and other internal departments.
• Track quotes and customer opportunities and ensure appropriate follow-up.
• Maintain accurate customer records, pricing, order information, and correspondence.
• Help resolve customer complaints and issues while maintaining a customer-first approach.
• Communicate changes to customer requirements, forecasts, schedules, and priorities to the appropriate internal teams.
• Assist with new customer setup and onboarding.
• Support PPAP, documentation, quality, and other customer requirements as needed.
• Identify customer needs and potential opportunities and communicate them to the Sales team.
• Follow up on open issues and ensure commitments to customers are completed.
• Maintain strong relationships with customers through consistent communication and follow-through.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or additional education preferred.
• 2+ years of customer service, inside sales, order management, or related experience , preferably in a manufacturing environment.
• Experience working with an ERP system preferred.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and priorities simultaneously.
• Strong attention to detail and accuracy.
• Ability to work effectively with cross-functional teams.
• Proficient in Microsoft Office, particularly Outlook and Excel.
• Ability to professionally communicate with customers at all levels.
• Manufacturing or automotive experience is preferred.

Ideal Candidate

The ideal candidate is someone who:

• Takes ownership and follows issues through to completion.
• Is highly responsive to customers and internal teams.
• Has a customer-first mindset .
• Communicates clearly and professionally.
• Can prioritize multiple requests in a fast-paced environment.
• Is proactive rather than waiting for problems to elevate.
• Builds strong relationships with customers and internal departments.
• Understands that excellent customer service is critical to retaining and growing business.
• Is comfortable working closely with Sales and identifying opportunities to support additional business.

Key Performance Expectations

Success in this position will be measured by:

• Timely response to customer requests.
• Order accuracy and on-time follow-up.
• Customer satisfaction and communication.
• Resolution of customer issues.
• Effective coordination with internal departments.
• Accurate maintenance of customer and order information.
• Support of Sales and business-development activities.
• Consistent follow-through on customer commitments.