Credit & Collections Specialist

nVent; Monterrey; Presencial; MXN 420.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

nVent is seeking a Credit & Collections professional to own complex customer accounts, strengthen cash flow, and mitigate credit risk. You will lead collections, resolve disputes, and ensure compliance with contract terms while partnering with Sales and Finance teams.

Fluency in English is required, and you will mentor colleagues, optimize workflows, and contribute to continuous improvement across the function.

Formación

• Bachelor’s degree or equivalent in business/finance-related field.
• Minimum 3 years in Credit & Collections or related areas.
• Strong English proficiency in written and spoken form.
• Excellent Excel skills including PivotTables and lookup functions.

Responsabilidades

• Own complex customer accounts and strengthen cash flow.
• Manage credit risk and improve collections in line with terms.
• Lead large, high‑risk accounts and resolve issues.
• Collaborate with Sales, Finance and Service teams.
• Prepare reports on revenue, unbilled and collections performance.

Conocimientos

Fluency in English

Excellent communication

Customer account management

Risk awareness

Educación

Bachelor's degree in Business, Economics, Accounting, or Finance

Herramientas

Excel

PivotTables

VLOOKUP/XLOOKUP

IF

COUNT

Descripción del empleo

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION: In this role, you will take ownership of complex customer accounts and play an important part in strengthening cash flow, managing credit risk, and delivering a positive customer experience. You will partner across the organization, solve challenging account issues, and contribute to continuous improvement within the Credit & Collections function. Lead large, sophisticated, and high‑risk customer accounts, serving as a primary point of contact to resolve account issues, fulfill documentation requests, and maintain strong customer relationships. Engage directly with customers to resolve past‑due invoices, ensuring collections are completed in accordance with contractual payment terms and proactively addressing delinquency through regular aging reviews and follow‑up, including customer portals. Review and disposition credit hold orders, partnering with internal collaborators to assess risk, support timely order release decisions, and protect company credit exposure. Provide mentorship and expertise to team members on complex accounts, sharing effective approaches and supporting resolution of advanced or non‑standard credit and collections issues. Collaborate cross‑functionally with Sales, Customer Service, Finance, and other business teams to resolve customer delinquency issues and support effective account management. Prepare and analyze reporting related to current revenue, unbilled revenue, deferred revenue, discounts, and collections performance, and distribute standard and ad‑hoc reports to business partners and management. Participate in and lead initiatives for operational improvement to enhance credit and collections workflows, improve efficiency, and strengthen controls. Contribute to acquisition integration planning and execution, supporting the alignment of credit, collections, and customer account processes for newly acquired entities. Ensure compliance with nVent policies, internal controls, and applicable regulations, while supporting month‑end close activities, audits, and internal control requirements. Apply a practical approach to problem‑solving, focusing on outcomes, continuous improvement, and effective risk management.

YOU HAVE

Education Bachelor’s degree or equivalent experience in Business, Economics, Accounting, or Finance (Accounting preferred).

Experience Minimum of 3 years of experience in Credit & Collections or related areas such as Credit Management, Customer Support, or Collections.

Skills & Capabilities

Fluency in English, both written and spoken.

Strong proficiency in Microsoft Office, particularly Excel (intermediate to advanced skills including PivotTables, VLOOKUP/XLOOKUP, IF, and COUNT functions).

High level of accuracy and attention to detail when managing customer accounts and financial data.

Strong communication and interpersonal skills, with the ability to work effectively with customers and internal partners.

Proactive approach with the ability to work independently and take ownership of outcomes.

Collaborative team player who contributes to shared goals and continuous improvement.

WE HAVE

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions.

We believe our inventive electrical solutions enable safer systems and ensure a more secure world.

We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world’s most sensitive equipment, buildings and critical processes.

We offer a comprehensive range of systems protection and electrical connections solutions across industry‑leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis.

Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.

Learn more at www.nvent.com.

Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. #LI-JO1 #LI-Hybrid

At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.