Credit & Collections Specialist

Ups Job; Ciudad de México; Híbrido; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Ups Job in Mexico City seeks a Collections Specialist responsible for managing accounts receivable processes and improving cash flow. You will handle customer import billing requests, respond to inquiries, and collaborate with internal teams and external agencies to resolve payment issues.

The ideal candidate has a bachelor’s degree, proficiency with Microsoft Office, and prior collections experience. Strong organizational, prioritization, and negotiation skills are required to succeed in a

Formación

• Bachelor’s Degree or International equivalent preferred.
• Bachelor’s Degree or International equivalent in Business or related field preferred.
• Proficiency in Microsoft Office products.
• Prior collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.
• Experience handling objections and gaining commitment preferred.

Responsabilidades

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Conocimientos

Negotiation skills

Organizational skills

Collections experience

Educación

Bachelor’s Degree or International equivalent - Preferred

Bachelor’s Degree or International equivalent in Business or related field - Preferred

Herramientas

Microsoft Office

Descripción del empleo

Ups Job in Mexico City seeks a Collections Specialist responsible for managing accounts receivable processes and improving cash flow. You will handle customer import billing requests, respond to inquiries, and collaborate with internal teams and external agencies to resolve payment issues.

The ideal candidate has a bachelor’s degree, proficiency with Microsoft Office, and prior collections experience. Strong organizational, prioritization, and negotiation skills are required to succeed in a