Counter Manager Counter Manager

Trabajo; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Trabajo in Querétaro seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and store operations. You will coach staff, implement an agile business plan, recruit and retain customers through strategic events and CRM, and lead in-store marketing initiatives.

Ideal candidates demonstrate leadership, coaching, and strong customer relationship skills, with a passion for mentoring others to reach their full potential in the prestige beauty sector.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills and ability to win people over.
• Results oriented with high drive to meet objectives.
• Ability to develop others and bolster their abilities.
• Proactive and positive approach to work and tasks.

Responsibilities

• Lead, coach and develop the team of Sales Associates to meet sales, service and operational targets.
• Create and execute an agile store business plan to recruit and retain customers.
• Drive in-store events and CRM-driven customer relationships.
• Provide leadership for front-line marketing and customer engagement.
• Foster a culture of excellence and accountability within the team.

Skills

Leadership

Coaching

Business management

Customer relationship management

Communication skills

Interpersonal skills

Attention to detail

Autonomy

Teamwork

Tools

Microsoft Excel

Email

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel