Counter Manager Counter Manager

The Estée Lauder Companies; Monterrey; On-site; MXN 180,000 - 280,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates in Monterrey. You will drive sales, service quality, and operational excellence, while coaching staff to reach their full potential.

In this role you will create agile business plans, recruit and retain customers through events, and manage customer relationships to build loyalty and sustained results. This is a hands-on leadership position in a prestigious beauty brand environment.

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service abilities.
• Proven results orientation with drive to meet objectives.
• Ability to coach, develop and lead a high performing team.
• Experience in strategic planning and execution preferred.
• Strong organisational skills and attention to detail.

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales, service and operational targets.
• Create and execute agile business plans to recruit and retain customers through in-store events and CRM.
• Drive customer relationship management and high performance through coaching and accountability.
• Collaborate with store leadership to ensure consistent execution of brand standards and store goals.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Results orientation

Goal driven

Coaching and development

People development

Relationship building

Diplomacy and tact

Mentoring others

Networking

Attention to detail

Autonomy

Proactive attitude

Confidentiality

Job description

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• — Effective verbal and written communication skills.
• — Excellent interpersonal skills
• — Quality customer service skills. Skilled at winning people over
• — Results oriented, with high drive to meet objectives and standards
• — Pursue goals beyond what is required or expected of them
• — Senses others' development needs and bolsters their abilities
• — Anticipates, recognizes, and meets customers' needs
• — Handles difficult and tense customer service situations with diplomacy and tact
• — Guides the performance of others while holding them accountable
• — Cultivate and maintain extensive informal networks
• — Models team qualities like respect, helpfulness, and cooperation
• — High attention to detail and organisational skills
• — The ability to work autonomously and contribute to the team
• — Proactive and positive approach to work and tasks
• — Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• — Retail sales experience.
• — Teamleadership
• — degree of experience dependent on business/Store size.
• — Experience in strategic planning and execution
• — Ability to develop financial plans and manage resources
• — Working knowledge of a computerised system including email, Microsoft Excel