Services Delivery & Client Success Manager

Xerox; Ciudad de México; On-site; MXN 550,000 - 900,000; Full time

Job summary

Xerox Holdings Corporation is seeking a Services Customer Operations Sales Manager to oversee the delivery of a managed services contract and strengthen client governance. The role emphasizes ensuring SLAs and KPIs are met, managing P&L, and driving continuous improvement with cross-functional teams.

You will coordinate with operations, subcontractors, and customers across multiple levels, building lasting relationships and guiding day-to-day service delivery and issue resolution.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3 to 5 years of experience in technology services, ideally in a similar role.
• Excellent communication skills and the ability to build and maintain effective relationships with customers.
• Demonstrated ability to manage teams, collaborate effectively, and handle competing priorities.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Manage contracted service delivery to ensure SLAs and KPIs are met or exceeded.
• Manage customer P&L, contract amendments, continuous improvement initiatives, and governance.
• Ensure operational teams and subcontractors understand client requirements.
• Build and maintain strong client relationships, providing day-to-day advice and support.
• Oversee hardware orders, device change management, inventory, consumables, and vendor management.

Skills

Team leadership

Communication

MS Office

Excel

PowerPoint

English proficiency

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Tools

Microsoft Excel

PowerPoint

Job description

Xerox Holdings Corporation is seeking a Services Customer Operations Sales Manager to oversee the delivery of a managed services contract and strengthen client governance. The role emphasizes ensuring SLAs and KPIs are met, managing P&L, and driving continuous improvement with cross-functional teams.

You will coordinate with operations, subcontractors, and customers across multiple levels, building lasting relationships and guiding day-to-day service delivery and issue resolution.