Content Moderation Quality Analyst

Turtle Trax S.A.; Región Centro; Presencial; MXN 516.173 - 860.289; Jornada completa

Descripción de la vacante

Turtle Trax S.A. is looking for a Quality Analyst to support Trust & Safety operations in Mexico, Jalisco. The role focuses on auditing content moderation decisions and ensuring they meet platform policies.

The ideal candidate has at least 2 years of experience in Quality Assurance or Content Moderation and possesses advanced analytical skills. Strong written and verbal communication and attention to detail are essential.

Formación

• 2+ years of experience in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, or Social Media Operations preferred.
• Strong analytical and reporting skills.

Responsabilidades

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence and accuracy across teams.
• Deliver feedback and coaching recommendations.
• Prepare quality reports and performance analysis.

Conocimientos

Quality Assurance

Content Moderation

Analytical skills

Attention to detail

Verbal communication

Written communication

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

Content Moderation Quality Analyst (Trust & Safety)

About The Role

We are seeking a Quality Analyst to support our Trust & Safety operations by ensuring moderation decisions meet platform policies, quality standards, and compliance requirements. The role will focus on auditing content moderation activities, identifying trends, and providing actionable insights that drive operational excellence.

The ideal candidate has experience in Quality Assurance, Content Moderation, Trust & Safety, or Social Media Operations and thrives in detail-oriented environments.

Key Responsibilities

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence, accuracy, and consistency across moderation teams.
• Identify quality trends, root causes, and improvement opportunities.
• Partner with Operations, Team Leads, and Training teams to improve performance.
• Deliver detailed feedback and coaching recommendations.
• Participate in calibration sessions to ensure scoring consistency.
• Prepare quality reports and performance analysis.
• Support continuous improvement and quality initiatives.

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Advanced attention to detail and ability to make policy-based decisions.
• English proficiency required.