Content Moderation Team Lead — Lead, Coach, Impact

Turtle Trax S.A.; Región Centro; Presencial; MXN 688.231 - 1.032.346; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative, multicultural environment

Career growth in a fast-growing industry

Descripción de la vacante

Turtle Trax S.A. in Guadalajara is searching for a Content Moderation Lead to guide a team ensuring a safe online environment. This role involves coaching Content Moderators and managing performance metrics while making impactful decisions in digital content review.

Ideal candidates will have experience leading teams in similar settings, excellent communication skills, and strong problem-solving abilities. Join us for a rewarding career in Trust & Safety!

Formación

• Experience in Content Moderation or Trust & Safety environments.
• Previous Team Leader or Supervisor experience.
• Ability to work in fast-paced operations.

Responsabilidades

• Lead, coach, and support a team.
• Monitor performance based on KPIs and SLAs.
• Manage escalations and complex content decisions.

Conocimientos

Leadership and coaching abilities

Managing performance metrics

Decision-making skills

Communication skills

Attention to detail

Descripción del empleo

Turtle Trax S.A. in Guadalajara is searching for a Content Moderation Lead to guide a team ensuring a safe online environment. This role involves coaching Content Moderators and managing performance metrics while making impactful decisions in digital content review.

Ideal candidates will have experience leading teams in similar settings, excellent communication skills, and strong problem-solving abilities. Join us for a rewarding career in Trust & Safety!