Team Leader Content Moderation

Turtle Trax S.A.; Región Centro; Presencial; MXN 688.231 - 1.032.346; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative, multicultural environment

Career growth in a fast-growing industry

Descripción de la vacante

Turtle Trax S.A. in Guadalajara is searching for a Content Moderation Lead to guide a team ensuring a safe online environment. This role involves coaching Content Moderators and managing performance metrics while making impactful decisions in digital content review.

Ideal candidates will have experience leading teams in similar settings, excellent communication skills, and strong problem-solving abilities. Join us for a rewarding career in Trust & Safety!

Formación

• Experience in Content Moderation or Trust & Safety environments.
• Previous Team Leader or Supervisor experience.
• Ability to work in fast-paced operations.

Responsabilidades

• Lead, coach, and support a team.
• Monitor performance based on KPIs and SLAs.
• Manage escalations and complex content decisions.

Conocimientos

Leadership and coaching abilities

Managing performance metrics

Decision-making skills

Communication skills

Attention to detail

Descripción del empleo

Lead a team that keeps the internet safe

Are you an experienced Content Moderator ready to take the next step into leadership? Do you enjoy coaching teams, improving performance, and making impactful decisions in digital environments?

We are looking for a Team Leader / Supervisor / Content Moderation Lead to join our Trust & Safety operations in Guadalajara, where you will guide a team responsible for maintaining safe, high-quality online platforms for users worldwide.

What You’ll Do

• Lead, coach, and support a team of Content Moderators / Content Analysts / Trust & Safety Specialists
• Monitor performance based on KPIs, SLAs, and quality metrics
• Provide regular feedback, coaching, and development plans for team members
• Ensure correct application of community guidelines and content policies
• Manage escalations, complex cases, and sensitive content decisions
• Collaborate with Quality Assurance (QA), Policy, and Operations teams
• Analyze trends, identify performance gaps, and drive continuous improvement
• Foster a positive team environment focused on engagement and retention

What we’re looking for

• Experience in Content Moderation / Trust & Safety / Content Review environments
• Previous experience as Team Leader or Supervisor Internal or General Use o Senior Content Moderator (with mentoring responsibilities).

Core skills

• Strong leadership and coaching abilities
• Experience managing performance metrics (KPIs, SLAs, quality)
• Decision-making and problem-solving skills
• Ability to work in fast-paced, high-volume operations
• Strong communication skills (English preferred)
• High attention to detail and strong judgment

Nice to have

• Experience in digital platforms, social media, or user-generated content environments
• Exposure to QA, compliance, or policy enforcement processes
• Experience handling escalations or sensitive content scenarios
• Familiarity with reporting tools, dashboards, or operational metrics

Why join us?

• Be part of a global Trust & Safety operation supporting digital platforms
• Grow your leadership career in a fast-growing industry
• Work in a collaborative, multicultural environment
• Gain exposure to operations, analytics, and performance management

Important to know

• This role involves leading teams that review high volumes of online content
• Some content may be sensitive in nature Internal - General Use
• Strong emotional intelligence and decision-making are key to success