Quality Analyst - Content Moderation & Trust

Turtle Trax S.A.; Región Centro; On-site; MXN 516,173 - 860,289; Full time

Job summary

Turtle Trax S.A. is looking for a Quality Analyst to support Trust & Safety operations in Mexico, Jalisco. The role focuses on auditing content moderation decisions and ensuring they meet platform policies.

The ideal candidate has at least 2 years of experience in Quality Assurance or Content Moderation and possesses advanced analytical skills. Strong written and verbal communication and attention to detail are essential.

Qualifications

• 2+ years of experience in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, or Social Media Operations preferred.
• Strong analytical and reporting skills.

Responsibilities

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence and accuracy across teams.
• Deliver feedback and coaching recommendations.
• Prepare quality reports and performance analysis.

Skills

Quality Assurance

Content Moderation

Analytical skills

Attention to detail

Verbal communication

Written communication

Education

Bachelor's Degree or equivalent experience

Job description

Turtle Trax S.A. is looking for a Quality Analyst to support Trust & Safety operations in Mexico, Jalisco. The role focuses on auditing content moderation decisions and ensuring they meet platform policies.

The ideal candidate has at least 2 years of experience in Quality Assurance or Content Moderation and possesses advanced analytical skills. Strong written and verbal communication and attention to detail are essential.