Contact Center Customer Service Representative

ResortCom International; Región Centro; Híbrido; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

ResortCom International is seeking a bilingual Services Agent to handle inbound and outbound calls, assisting members with financial obligations and vacation-related inquiries. The role emphasizes delivering World Class Service and resolving issues by researching solutions and owning outcomes.

The position requires excellent communication, problem-solving, and data-entry skills, with MS Office proficiency and the ability to work flexible hours. Compensation is 20,000 pesos monthly plus bonuses.

Formación

• High school diploma or equivalent.
• Excellent organizational, multitasking and prioritizing skills.
• Ability to work under pressure and meet service level goals.
• Knowledge of MS Office applications (Word, Excel and Outlook).
• Proper phone etiquette and outstanding customer service skills.

Responsabilidades

• Handle inbound and outbound calls from members.
• Provide world-class service and resolve inquiries.
• Educate members on services, deadlines, and payment obligations.
• Maintain knowledge of resorts, policies and procedures.
• Meet or exceed daily, weekly, and monthly service level goals.
• Work flexible schedules and travel for training when required.

Conocimientos

Customer service

Communication

Problem solving

Data entry

Phone etiquette

Multitasking

Teamwork

Educación

High school diploma

Herramientas

MS Office (Word, Excel, Outlook)

Descripción del empleo

Contact Center Customer Service Representative# Contact Center Customer Service RepresentativeMexico Location - Guadalajara, JA 44610## OverviewSalary Range$20,000.00 Salary/month## Description**Position Summary**Our Services Agent provides World Class Service with all inbound and outbound calls from our members servicing their welcome call, financial needs, provide solutions that will help their vacation experience, resolve problems, fulfill requests, and maintain product knowledge. **Essential Functions**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Provide World Class Service on all calls by using ResortCom Call Quality model.* Handle inbound and outbound calls assisting members with financial obligations.* Effectively resolve customer issues and complaints through proper research, identify solutions and accept ownership.* Educate members on services offered and payment deadlines.* Maintain a working knowledge of all resorts, company policies, procedures, and services.* Meet or exceed daily, weekly, and monthly service level goals.* Willingness to work flexible schedules that varies according to business needs.* Perform other duties as assigned by management.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Pay Information*** **Services Agent (Spanish & English)** - $ 20,000 Pesos monthly + monthly bonus.* **Attendance Bonus*** **Savings Fund*** **Life Insurance*** **Food Voucher*** **At Law Benefits****Work Environment**The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Travel will be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.## Qualifications**Required Education and Experience*** High school diploma (or GED or High School Equivalence Certificate)* Excellent organizational, multi-tasking and prioritizing skills* Ability to work under pressure* Knowledge of MS Office applications (Word, Excel and Outlook)* Proper phone etiquette* Problem Solving Skills* Outstanding Customer Service Skills* Customer Focus* Data Entry Experience* Able to Build Relationships**Preferred Education and Experience*** Call center experience preferred* Bilingual (English – Spanish, French, Portuguese or German)