Consultor Senior de Experiencia del Cliente Digital (CX)

Placements24; Oaxaca de Juárez; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health insurance

Professional development budget

Retirement savings options

Job summary

Placements24 seeks an experienced Senior Digital Customer Experience (CX) Consultant for a fully remote role. You will audit, design, and optimize end-to-end digital customer journeys across channels, leveraging analytics to drive engagement and loyalty.

Strong UX, research, and storytelling skills are essential for client workshops and CX tech guidance. The position emphasizes remote collaboration with diverse clients, requiring leadership in workshops, data-driven decision making, and a

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Human-Computer Interaction, or a related field.
• Minimum of 7 years of experience in Customer Experience (CX), Digital Marketing, UX Design, or a similar role, with a strong focus on digital channels.
• Proven expertise in customer journey mapping, user research, and data analysis.

Responsibilities

• Audit existing digital customer experiences and journeys.
• Develop data-driven strategies to boost engagement and retention across digital channels.
• Map optimal customer journeys and identify pain points.
• Collaborate with clients to implement CX best practices and digital solutions.
• Utilize feedback and analytics to inform CX initiatives.
• Advise on CX technologies and platforms.
• Lead workshops with stakeholders to align CX initiatives.
• Measure and report on the effectiveness of CX strategies.

Skills

CX strategy

Journey mapping

User research

Data analysis

Remote management

Education

Bachelor's degree in Marketing/Business/Psychology

Tools

Google Analytics

Adobe Analytics

CRM systems

Job description

About the Role

Our client is seeking an experienced Senior Digital Customer Experience (CX) Consultant to join their fully remote team. This role is designed for a passionate individual dedicated to helping businesses create exceptional and seamless customer journeys across all digital touchpoints. You will be responsible for assessing current CX strategies, identifying opportunities for improvement, and designing innovative solutions that enhance customer satisfaction, loyalty, and engagement. The ideal candidate will have a strong understanding of digital marketing, user experience (UX) design principles, customer journey mapping, and analytics. This remote position offers the chance to work with diverse clients and significantly impact their customer relationships.

Key Responsibilities

• Conduct comprehensive audits of existing digital customer experiences and customer journeys.
• Develop data-driven strategies to enhance customer engagement, satisfaction, and retention across digital channels.
• Design and map optimal customer journeys, identifying key moments of truth and pain points.
• Collaborate with clients to implement CX best practices and digital solutions.
• Utilize customer feedback, analytics, and market research to inform CX strategies.
• Advise clients on the selection and implementation of CX technologies and platforms.
• Facilitate workshops with stakeholders to gather insights and drive alignment on CX initiatives.
• Measure and report on the effectiveness of CX strategies and initiatives.
• Stay current with emerging trends in digital customer experience, behavioral psychology, and technology.
• Champion a customer-centric mindset throughout client organizations.

Requirements

• Bachelor's degree in Marketing, Business, Psychology, Human-Computer Interaction, or a related field.
• Minimum of 7 years of experience in Customer Experience (CX), Digital Marketing, UX Design, or a similar role, with a strong focus on digital channels.
• Proven expertise in customer journey mapping, user research, and data analysis.
• Demonstrated success in developing and implementing impactful CX strategies.
• Proficiency with CX platforms, analytics tools (e.g., Google Analytics, Adobe Analytics), and CRM systems.
• Excellent communication, storytelling, and presentation skills.
• Strong facilitation and workshop design capabilities.
• Ability to manage multiple client projects in a remote, fast-paced environment.
• Experience working with clients in various industries.
• Fluency in Spanish.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance benefits.
• Professional development budget for training and conferences.
• Opportunities to work on exciting and innovative digital projects.
• A collaborative culture that values creativity and customer focus.
• Retirement savings options.
• Contribute to transforming customer experiences for businesses, from your base in Oaxaca City or elsewhere.