Consultor Senior de Experiencia Digital Remoto

Placements24; Oaxaca de Juárez; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work

Health insurance

Professional development budget

Retirement savings options

Descripción de la vacante

Placements24 seeks an experienced Senior Digital Customer Experience (CX) Consultant for a fully remote role. You will audit, design, and optimize end-to-end digital customer journeys across channels, leveraging analytics to drive engagement and loyalty.

Strong UX, research, and storytelling skills are essential for client workshops and CX tech guidance. The position emphasizes remote collaboration with diverse clients, requiring leadership in workshops, data-driven decision making, and a

Formación

• Bachelor's degree in Marketing, Business, Psychology, Human-Computer Interaction, or a related field.
• Minimum of 7 years of experience in Customer Experience (CX), Digital Marketing, UX Design, or a similar role, with a strong focus on digital channels.
• Proven expertise in customer journey mapping, user research, and data analysis.

Responsabilidades

• Audit existing digital customer experiences and journeys.
• Develop data-driven strategies to boost engagement and retention across digital channels.
• Map optimal customer journeys and identify pain points.
• Collaborate with clients to implement CX best practices and digital solutions.
• Utilize feedback and analytics to inform CX initiatives.
• Advise on CX technologies and platforms.
• Lead workshops with stakeholders to align CX initiatives.
• Measure and report on the effectiveness of CX strategies.

Conocimientos

CX strategy

Journey mapping

User research

Data analysis

Remote management

Educación

Bachelor's degree in Marketing/Business/Psychology

Herramientas

Google Analytics

Adobe Analytics

CRM systems

Descripción del empleo

Placements24 seeks an experienced Senior Digital Customer Experience (CX) Consultant for a fully remote role. You will audit, design, and optimize end-to-end digital customer journeys across channels, leveraging analytics to drive engagement and loyalty.

Strong UX, research, and storytelling skills are essential for client workshops and CX tech guidance. The position emphasizes remote collaboration with diverse clients, requiring leadership in workshops, data-driven decision making, and a