Consultor de Experiencia Digital para Clientes

Placements24; Cuernavaca; Hybrid; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health and wellness benefits

Learning and development

Flexible hybrid work

Creative culture

Job summary

Placements24 in Cuernavaca, Morelos, seeks a Digital Customer Experience Consultant to shape digital journeys and customer engagement. You will analyze journeys, design UX/UI solutions, and collaborate with design, development, and marketing teams to deliver impactful digital experiences.

The role requires a bachelor's degree and proven experience in digital strategy, UX/UI design, and analytics. A passion for innovation and customer-centric solutions will drive success in this hybrid position.

Qualifications

• Bachelor's degree in Design, Marketing, Business, Computer Science, or related field.
• Experience in digital strategy, UX/UI design, customer journey mapping, or digital marketing.
• Strong understanding of user-centered design principles.
• Experience with design and prototyping tools (Figma, Adobe XD, Sketch).

Responsibilities

• Analyze current digital customer journeys to identify pain points and opportunities for optimization.
• Develop strategic recommendations for improving digital customer experience.
• Design and prototype user-centric interfaces and interaction flows.
• Collaborate with design, development, and marketing teams to implement digital solutions.
• Conduct user research, usability testing, and A/B testing to validate decisions.
• Stay updated on trends in digital customer experience, AI and related technologies.
• Advise clients on best practices for digital engagement and personalization.
• Measure and report on the effectiveness of digital experience initiatives using KPIs.
• Facilitate workshops and brainstorming sessions with clients and internal teams.
• Ensure a consistent and positive brand experience across all digital channels.

Skills

Digital strategy

UX/UI design

Customer journey mapping

Data-driven

Communication

Education

Bachelor's degree

Tools

Figma

Adobe XD

Sketch

Job description

About the Role

Our client, a cutting-edge digital transformation consultancy, is seeking an innovative Digital Customer Experience Consultant to join their team in Cuernavaca, Morelos . This role is ideal for someone passionate about leveraging technology to create seamless and engaging customer journeys across all digital touchpoints. You will work closely with clients to understand their digital strategies, identify areas for improvement, and design innovative solutions that enhance customer satisfaction and loyalty. We are looking for a strategic thinker with a deep understanding of digital trends, UX/UI principles, and data analytics. If you are driven by creating exceptional digital experiences, this is a unique opportunity to shape the future of customer engagement.

Key Responsibilities

• Analyze current digital customer journeys and identify pain points and opportunities for optimization.
• Develop and present strategic recommendations for improving digital customer experience.
• Design and prototype user-centric interfaces and interaction flows.
• Collaborate with cross-functional teams (design, development, marketing) to implement digital solutions.
• Conduct user research, usability testing, and A/B testing to validate design decisions.
• Stay abreast of the latest trends in digital customer experience, AI, and related technologies.
• Advise clients on best practices for digital customer engagement and personalization.
• Measure and report on the effectiveness of digital experience initiatives using key performance indicators (KPIs).
• Facilitate workshops and brainstorming sessions with clients and internal teams.
• Ensure a consistent and positive brand experience across all digital channels.

Requirements

• Bachelor's degree in Design, Marketing, Business, Computer Science, or a related field.
• Proven experience in digital strategy, UX/UI design, customer journey mapping, or digital marketing.
• Strong understanding of user-centered design principles and methodologies.
• Experience with relevant design and prototyping tools (e.g., Figma, Adobe XD, Sketch).
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Superb communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and work effectively with diverse teams.
• Familiarity with web analytics tools (e.g., Google Analytics) and CRM systems.
• A passion for innovation and creating outstanding digital experiences.
• Knowledge of the business ecosystem in Cuernavaca, Morelos is a plus.

Benefits

• Our client offers a competitive salary, performance-based incentives, comprehensive health and wellness benefits, opportunities for continuous learning and professional development, a flexible hybrid work arrangement, and a creative and collaborative work culture.
• You will have the opportunity to work on exciting projects with leading companies, contributing to their digital transformation.
• Join a team that values innovation and employee growth.
• This role in Cuernavaca provides a unique platform for career advancement.