Consultor de Experiencia Digital: UX, Análisis y Transformación

Placements24; Cuernavaca; Hybrid; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health and wellness benefits

Learning and development

Flexible hybrid work

Creative culture

Job summary

Placements24 in Cuernavaca, Morelos, seeks a Digital Customer Experience Consultant to shape digital journeys and customer engagement. You will analyze journeys, design UX/UI solutions, and collaborate with design, development, and marketing teams to deliver impactful digital experiences.

The role requires a bachelor's degree and proven experience in digital strategy, UX/UI design, and analytics. A passion for innovation and customer-centric solutions will drive success in this hybrid position.

Qualifications

• Bachelor's degree in Design, Marketing, Business, Computer Science, or related field.
• Experience in digital strategy, UX/UI design, customer journey mapping, or digital marketing.
• Strong understanding of user-centered design principles.
• Experience with design and prototyping tools (Figma, Adobe XD, Sketch).

Responsibilities

• Analyze current digital customer journeys to identify pain points and opportunities for optimization.
• Develop strategic recommendations for improving digital customer experience.
• Design and prototype user-centric interfaces and interaction flows.
• Collaborate with design, development, and marketing teams to implement digital solutions.
• Conduct user research, usability testing, and A/B testing to validate decisions.
• Stay updated on trends in digital customer experience, AI and related technologies.
• Advise clients on best practices for digital engagement and personalization.
• Measure and report on the effectiveness of digital experience initiatives using KPIs.
• Facilitate workshops and brainstorming sessions with clients and internal teams.
• Ensure a consistent and positive brand experience across all digital channels.

Skills

Digital strategy

UX/UI design

Customer journey mapping

Data-driven

Communication

Education

Bachelor's degree

Tools

Figma

Adobe XD

Sketch

Job description

Placements24 in Cuernavaca, Morelos, seeks a Digital Customer Experience Consultant to shape digital journeys and customer engagement. You will analyze journeys, design UX/UI solutions, and collaborate with design, development, and marketing teams to deliver impactful digital experiences.

The role requires a bachelor's degree and proven experience in digital strategy, UX/UI design, and analytics. A passion for innovation and customer-centric solutions will drive success in this hybrid position.