Consultant Care & Engagement Specialist

Stand8 Technology Consulting; Región Centro; Híbrido; MXN 628.162 - 837.550; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote/hybrid work flexibility

Benefits above the law

Opportunities for training and professional development

Fun, inclusive team culture

Exposure to global operations

Descripción de la vacante

Stand8 Technology Consulting is seeking a detail-oriented Consultant Care Specialist in Mexico. This role involves managing relationships with consultants throughout their engagement lifecycle, ensuring they feel supported and informed. Responsibilities include conducting orientations, tracking consultant status, and collaborating closely with teams in recruiting and HR. Ideal candidates are customer-focused individuals with strong communication skills in both English and Spanish, and a background in customer service or technical support. The position offers remote/hybrid flexibility and professional development opportunities.

Formación

• Proven experience tracking cases and providing visibility to stakeholders.
• Previous experience in training roles or QA in call center environments is a plus.
• Experience in onboarding and offboarding.

Responsabilidades

• Serve as the primary point of contact for assigned consultants.
• Conduct consultant orientations and ongoing check-ins.
• Support a high volume of consultants in a call-heavy environment.
• Track consultant status, assignments, and feedback.

Conocimientos

Strong oral and written communication skills

English proficiency with native-level Spanish

Strong customer service background

Comfortable handling a high volume of calls

Detail-oriented with strong documentation skills

Resilient and able to manage sensitive situations

Herramientas

CRM systems

Case management tools

Descripción del empleo

Stand8 Technology Consulting is seeking a detail-oriented Consultant Care Specialist in Mexico. This role involves managing relationships with consultants throughout their engagement lifecycle, ensuring they feel supported and informed. Responsibilities include conducting orientations, tracking consultant status, and collaborating closely with teams in recruiting and HR. Ideal candidates are customer-focused individuals with strong communication skills in both English and Spanish, and a background in customer service or technical support. The position offers remote/hybrid flexibility and professional development opportunities.