Senior Customer Care Specialist - OTC & CRM Expert

Boston Scientific Gruppe; Americas; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

A leading healthcare solutions provider in Mexico is seeking a Senior Customer Care Representative to enhance customer service excellence. This role requires at least 3–5 years in customer-facing roles, preferably in healthcare. Ideal candidates will demonstrate strong communication, problem-solving skills, and proficiency in CRM systems like Salesforce. The position entails managing complex inquiries and collaborating cross-departmentally to deliver optimal service to clients. Join us and impact lives positively with your dedicated service.

Formación

• Minimum 3–5 years in a customer service or client-facing role in healthcare.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Intermediate to advanced English proficiency required.

Responsabilidades

• Deliver an exceptional customer experience aligned with company values.
• Manage complex customer inquiries, complaints, and service requests.
• Coordinate with internal teams to resolve issues effectively.

Conocimientos

Customer service skills

Problem-solving skills

Communication skills

Interpersonal skills

Educación

Bachelor’s degree in Business Administration or related fields

Herramientas

Salesforce

SAP

Microsoft Office Suite

Descripción del empleo

A leading healthcare solutions provider in Mexico is seeking a Senior Customer Care Representative to enhance customer service excellence. This role requires at least 3–5 years in customer-facing roles, preferably in healthcare. Ideal candidates will demonstrate strong communication, problem-solving skills, and proficiency in CRM systems like Salesforce. The position entails managing complex inquiries and collaborating cross-departmentally to deliver optimal service to clients. Join us and impact lives positively with your dedicated service.