Computer Operations Specialist

Sensata Technologies, Inc.; Aguascalientes; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Sensata Technologies, Inc. in Aguascalientes, Mexico is seeking a Computer Operations Specialist to support day-to-day enterprise technology services and ensure reliable end-user experiences.

The role balances production support with user requests, prioritizing work to minimize disruption and maintain service levels. You will perform on-site desktop support, maintain documentation, coordinate PC hardware/software needs, and work with vendors to troubleshoot solutions while upholding standards

Formación

• Bachelor's degree or equivalent experience.
• Business ethics and integrity in practice.
• Clear communication and effective messaging across teams.

Responsabilidades

• Assist with routine desktop tasks using detailed instructions.
• Coordinate on-site desktop support for PC hardware/software needs.
• Develop and communicate technical standards and ensure compliance with existing standards.
• Maintain system documentation for testing and validation.
• Provide post-implementation support and identify root causes with practical solutions.
• Collaborate with vendors to troubleshoot solutions.
• Identify new desktop support solutions aligned with business objectives.
• Assist in training fellow desktop administrators on processes.

Conocimientos

Desktop support

Vendor coordination

Documentation

Communication skills

Educación

Bachelor's degree

Descripción del empleo

Aguascalientes, Mexico

Full time

IRC98500

The Computer Operations Specialist supports the day-to-day operation of enterprise technology services by providing timely resolution of user issues, maintaining system reliability, and supporting technology deployments. This role effectively balances production support requirements with incoming user requests, prioritizing work to minimize business disruption and maintain service levels. Through technical expertise, attention to detail, and a commitment to customer satisfaction, the Computer Operations Specialist delivers dependable IT support and contributes to a positive end-user experience.

General Responsibilities

• Assists with routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions

• Coordinates on-site desktop support to business with PC Hardware/software needs

• Assists, develops and communicates technical, systems and application standards and ensures compliance with existing standards

• Participates the maintenance of systems through completing documentation for testing and validation

• Performs post-implementation support, identifying root cause with strategic solutions to problems

• Works with vendors to analyze and troubleshoot solutions

• Help identify new solutions and services for the desktop support team that align with business objectives

• Participate in the training of fellow desktop administrators in organizational processes

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

• Communication - Ability to communicate effectively by getting the right message across to the