Compassionate Remote Medical Scheduler

Resolv Global; San Francisco de Campeche; Remote; MXN 126,000 - 177,000; Full time

Job summary

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team. You will be the first point of contact for patients scheduling important medical imaging appointments, delivering a professional and compassionate experience from start to finish.

You will handle calls, emails, scheduling tasks, and patient information verification, ensuring accurate documentation while maintaining empathy and efficiency. Training is provided before production.

Qualifications

• Experience in customer service and English-speaking interactions.
• Ability to stay calm under pressure in a fast-paced remote environment.
• Strong communication and organizational skills.

Responsibilities

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-ups.
• Respond to patient inquiries via email.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.
• Explain scheduling requirements and preparation instructions.
• Communicate clearly with patients and internal teams.
• Document interactions accurately across systems.
• Deliver an exceptional patient experience on every interaction.

Skills

Customer service

English-speaking

Communication

Calm under pressure

Job description

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team. You will be the first point of contact for patients scheduling important medical imaging appointments, delivering a professional and compassionate experience from start to finish.

You will handle calls, emails, scheduling tasks, and patient information verification, ensuring accurate documentation while maintaining empathy and efficiency. Training is provided before production.