Commercial Sales Administrator II

Lennox; Saltillo; Presencial; MXN 200.000 - 320.000; Jornada completa

Descripción de la vacante

Lennox is seeking a Commercial Sales Support Specialist in Saltillo to assist the Mountain and Mid-West District Sales Team with quotes, bids, and orders, ensuring timely and accurate support for projects.

The role requires strong English communication, a customer-first mindset, and at least 1 year of related experience in sales support or a similar environment, with proficiency in Microsoft Office and CRM tools.

Formación

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Strong English communication skills, both written and verbal.
• At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
• Ability to read blueprints
• Proficiency with Microsoft Office and CRM tools.
• Customer-first mindset with ability to understand needs and build trust.

Responsabilidades

• Create and manage daily customer quotations with precision and responsiveness.
• Coordinate with house accounts to support plan-and-spec opportunities and move bids through the sales process.
• Enter and maintain orders while assisting delivery process to ensure timely, accurate support.
• Own and maintain the weekly bid schedule and keep the team organized.
• Collaborate with Commercial Territory Managers to align priorities and timelines.
• Support quote follow-up activities, CRM updates, and third-party vendor coordination.
• Assist with credit and collection activities to resolve issues and support smooth order processing.

Conocimientos

Customer service

Communication

Time management

Relationship building

Negotiation

CRM familiarity

Educación

Bachelor's degree

Herramientas

Microsoft Office

CRM tools

Descripción del empleo

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over 125 years ago , Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

Job Description

As a Commercial Sales Support Specialist, you will play an important role in helping our Mountain and Mid-West District Sales Team deliver a strong customer experience and win business across these regions. You'll partner closely you're your Commercial Territory Managers to support quotes, bids, orders, and follow-through that keep projects moving. This role offers a strong opportunity for someone who is detail-oriented, customer-focused, and interested in building a career path into commercial sales.

• Create and manage daily customer quotations with a high level of accuracy and responsiveness.
• Support plan-and-spec opportunities by coordinating with house accounts and helping move bids through the sales process.
• Enter and maintain orders while helping manage the delivery process to ensure customers receive timely, accurate support.
• Own and maintain the weekly bid schedule, helping the team stay organized and on deadline.
• Prioritize projects and communicate bid timelines clearly while coordinating responsibilities and priorities with Commercial Territory Managers.
• Manage quote follow-up activities, including weekly open quote reporting, CRM updates, and coordination with third-party vendors.
• Assist with credit and collection activities by partnering across teams to resolve issues and support smooth order processing.
• Help manage the order credit approval process to minimize delays and reduce past-due orders.
• Prepare and manage submittals and orders accurately, helping reduce manual overrides and improve order quality.
• Coordinate quotes and orders within established guidelines while supporting strong execution across the district.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Strong English communication skills, both written and verbal.
• At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
• Ability to read blueprints
• Strong relationship-building, listening, persuasion, negotiation, and time-management skills.
• Working knowledge of sales principles and methods, including product positioning, customer engagement, and effective follow-through.
• A customer-first mindset, with the ability to understand needs, provide quality support, and build trust.
• Confidence communicating with internal partners, customers, and vendors in a clear and professional way.
• Industry or product knowledge is helpful, especially in HVAC, construction, manufacturing, or distribution environments.
• Proficiency with Microsoft Office and CRM tools, along with strong attention to detail and organization.