Commercial Sales Support Specialist

Lennox; Saltillo; Presencial; MXN 210.000 - 270.000; Jornada completa

Descripción de la vacante

Lennox in Saltillo, Mexico is seeking a Commercial Sales Support Specialist to back the Mountain and Mid-West District Sales Team. You will collaborate with Commercial Territory Managers to process quotes, bids, and orders, ensuring timely and accurate support for customer projects.

Key responsibilities include managing daily quotations, maintaining bid schedules, updating CRM, and coordinating with vendors to resolve issues and drive on-time delivery.

Formación

• Bachelor’s degree or equivalent experience.
• At least 1 year in sales support or related field.
• Ability to read blueprints.
• Strong communication and organizational skills.
• Customer-focused with problem-solving.

Responsabilidades

• Create and manage daily quotations with high accuracy.
• Support plan-and-spec opportunities and move bids forward.
• Enter and maintain orders and help manage delivery.
• Maintain weekly bid schedule and deadlines.
• Coordinate with Commercial Territory Managers on priorities.
• Follow-up on quotes, update CRM, and liaise with vendors.
• Assist with credit and collection activities.
• Support order credit approval process to minimize delays.
• Prepare submittals and orders to reduce manual overrides.
• Coordinate quotes and orders within guidelines.

Conocimientos

English communication

Relationship-building

Time management

Persuasion

Negotiation

CRM proficiency

Customer service

Educación

Bachelor’s degree preferred

Herramientas

Microsoft Office

CRM tools

Descripción del empleo

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over 125 years ago , Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

Job Description

As a Commercial Sales Support Specialist, you will play an important role in helping our Mountain and Mid-West District Sales Team deliver a strong customer experience and win business across these regions. You’ll partner closely you’re your Commercial Territory Managers to support quotes, bids, orders, and follow-through that keep projects moving. This role offers a strong opportunity for someone who is detail-oriented, customer-focused, and interested in building a career path into commercial sales.

• Create and manage daily customer quotations with a high level of accuracy and responsiveness.
• Support plan-and-spec opportunities by coordinating with house accounts and helping move bids through the sales process.
• Enter and maintain orders while helping manage the delivery process to ensure customers receive timely, accurate support.
• Own and maintain the weekly bid schedule, helping the team stay organized and on deadline.
• Prioritize projects and communicate bid timelines clearly while coordinating responsibilities and priorities with Commercial Territory Managers.
• Manage quote follow-up activities, including weekly open quote reporting, CRM updates, and coordination with third-party vendors.
• Assist with credit and collection activities by partnering across teams to resolve issues and support smooth order processing.
• Help manage the order credit approval process to minimize delays and reduce past-due orders.
• Prepare and manage submittals and orders accurately, helping reduce manual overrides and improve order quality.
• Coordinate quotes and orders within established guidelines while supporting strong execution across the district.

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Strong English communication skills, both written and verbal.
• At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
• Ability to read blueprints
• Strong relationship-building, listening, persuasion, negotiation, and time-management skills.
• Working knowledge of sales principles and methods, including product positioning, customer engagement, and effective follow-through.
• A customer-first mindset, with the ability to understand needs, provide quality support, and build trust.
• Confidence communicating with internal partners, customers, and vendors in a clear and professional way.
• Industry or product knowledge is helpful, especially in HVAC, construction, manufacturing, or distribution environments.
• Proficiency with Microsoft Office and CRM tools, along with strong attention to detail and organization.