Client Success PM - Digital Transformation Lead

Buró de Crédito; Ciudad de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Buró de Crédito in Mexico City is seeking a seasoned Client Success professional to lead strategic account management, strengthen relationships with key clients, and coordinate Sales Support to meet commercial goals.

You will drive process improvements, implement automation and digital transformation initiatives, and ensure timely delivery of client commitments. The role requires cross-functional leadership and strong English proficiency, with a focus on growth and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, Information Systems, Data Analytics, Project Management, or a related field.
• 5+ years of experience in Account Management, Client Success, Sales Operations, Business Operations, Commercial Support, or Project Management.
• Experience within the financial services industry.
• Advanced English proficiency.

Responsibilities

• Support strategic account management activities and build strong relationships with key clients.
• Coordinate Sales Support activities to contribute to the achievement of commercial objectives.
• Identify and execute opportunities to improve, standardize, and optimize commercial processes.
• Drive automation and digitalization initiatives to enhance operational efficiency.
• Coordinate internal resources to ensure the fulfillment of client commitments.
• Support client retention, growth, and satisfaction initiatives.
• Lead and coordinate strategic projects related to commercial operations and client management.
• Manage project timelines, risks, dependencies, and communication with key stakeholders.
• Prepare tracking reports and updates on strategic initiatives and commercial performance.
• Foster collaboration across teams to ensure the effective execution of projects and business objectives.

Skills

Account management

Client success

Sales operations

Business operations

Project management

Stakeholder management

Education

Bachelor's degree in related field

Tools

Power BI

Power Automate

Dynamics 365

Salesforce

Job description

Buró de Crédito in Mexico City is seeking a seasoned Client Success professional to lead strategic account management, strengthen relationships with key clients, and coordinate Sales Support to meet commercial goals.

You will drive process improvements, implement automation and digital transformation initiatives, and ensure timely delivery of client commitments. The role requires cross-functional leadership and strong English proficiency, with a focus on growth and client satisfaction.