Merchant Operations Team Lead — Hybrid Role

Checkout.Com; Xico; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

HSBC Global Payments Solutions (GPS) seeks a Team Lead in Client Connectivity to guide a small team through onboarding and integration projects. You will shape client relationships, oversee multiple payments and liquidity initiatives, and ensure smooth transitions to production.

The role emphasizes achieving revenue targets, improving client satisfaction, and leading pre-mandate activities, RFIs, and RFP consultations for a diverse client base.

Responsibilities

• Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
• Lead pre-mandate and Request for Information/RFI/ Request for Proposal RFP consultation for our diverse client base, utilising your experience to guide onboarding and integration projects.

Job description

Team Lead - Client Implementation and Integration

Team Lead - Client Implementation and Integration
Ubicación:
Azcapotzalco, Ciudad de México, MX, 02230
Campo personalizado 3: HSBC
Área de interés:
Campo personalizado 4: Trabajador híbrido
Fecha: 5 nov 2026
**Job description**
If you're looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
**Role Summary**
HSBC Global Payments Solutions (GPS) as a Team Lead within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting‑edge Global Payments and Liquidity Solutions.
The role of a Team Lead in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.
**Principal Accountabilities and Responsibilities**
+ Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
+ Lead pre‑mandate and Request for InformationRFI/ Request for Proposal RFP consultation for our diverse client base, utilising your