Collections Supervisor: Lead a High-Impact Team

confiemx-taadmin; Tijuana; On-site; MXN 279,000 - 424,000; Full time

Benefits offered by this job

Competitive weekly salary

Monthly performance bonus

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance andPreventat

Job summary

Confie is seeking a Collection Supervisor in Tijuana to lead the Retail Collections team and resolve complex collection issues. You will guide agents on negotiation practices and ensure compliance with company guidelines while driving debt recovery performance.

The role emphasizes coaching, process control, and reporting, with a focus on safeguarding information and improving collection outcomes. English proficiency is required.

Qualifications

• Specialized knowledge of insurance policies, coverage, payment systems and insurer guidelines.
• Basic accounting knowledge.
• Intermediate computer skills (Windows, MS Office, Excel, PowerPoint).

Responsibilities

• Administer the daily operations of Retail Collections to achieve goals, including coaching sessions with all collection agents.
• Manage the Credit Card Batch Process and oversee execution.
• Plan motivational events to foster department belonging.
• Safeguard the physical and electronic information of transactions.
• Prepare weekly, monthly, and quarterly department reports.
• Supervise personnel and handling administrative tasks.
• Train and support staff queries.
• Prepare pre-payroll for personnel under your charge.
• Coordinate between agents and debtors for best negotiation practices.
• Request refunds and void credit card payments due to overcharges.

Skills

Debt collection

Team leadership

Customer service

Negotiation

Education

Accounting basics

Tools

Windows

Microsoft Office

Excel

PowerPoint

Job description

Confie is seeking a Collection Supervisor in Tijuana to lead the Retail Collections team and resolve complex collection issues. You will guide agents on negotiation practices and ensure compliance with company guidelines while driving debt recovery performance.

The role emphasizes coaching, process control, and reporting, with a focus on safeguarding information and improving collection outcomes. English proficiency is required.