Collections Head

PSC Industries; Chihuahua; Presencial; MXN 1.223.134 - 1.747.335; Jornada completa

Descripción de la vacante

PSC Industries in Chihuahua, Mexico is seeking a Collections Senior Group Manager responsible for managing a department to drive client resolution. The role demands over 15 years of managerial experience and strong negotiation skills.

The successful candidate will oversee budgeting and resource planning while engaging in strategic planning with senior management. A Bachelor's degree is necessary, and a Master's is preferred, emphasizing a high understanding of collections metrics.

Formación

• 15+ years of relevant managerial experience.
• Proven working knowledge of the industry.
• Ability to influence and demonstrate clear communication.

Responsabilidades

• Manage a functional area and evaluate employee performance.
• Control resources, budgeting, and planning.
• Engage in strategic planning with senior directors.

Conocimientos

Negotiation skills

Leadership

Strategic thinking

Communication

Educación

Bachelor's degree

Master's degree preferred

Descripción del empleo

Overview

The Collections Senior Group Manager is a senior management‑level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Collections team. The overall objective of this role is to drive Collections Operations results in reducing delinquency and losses.

Responsibilities

• Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
• Control end results (e.g., resources, policy formulation, budgeting and planning) that primarily affect a sub‑function.
• Set short‑to‑medium‑term planning of actions and resources for own area and engage in strategic planning for the function and higher‑level strategic planning with senior directors.
• Interact with a diverse range of internal and external sources and understand how own function integrates within the overall organization to contribute to achieving business goals.
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations.

Qualifications

• 15+ years of relevant experience including managerial experience.
• Proven working knowledge of the industry.
• Consistently demonstrate clear and concise written and verbal communication.
• Proven negotiation skills and ability to influence.
• Demonstrated leadership with accountability for results and deliverables.
• Consistently demonstrate strategic thinking and ability to make complex decisions.

Education

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.
• Leadership of large groups of people and third parties.
• Drive transformation of process, systems and culture.
• High understanding of key collections metrics and levers to improve them.
• Efficiency and results driven.

Job Details

• Job Family Group: Customer Service
• Job Family: Institutional Customer Service
• Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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