Analista de Control y Riesgo Operativo

3M HEALTHCARE; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking a Collections Specialist 3 to manage delinquency issues across portfolios, applying negotiation and problem‑solving skills under established procedures. You will provide telephone collection services and support risk controls to protect the firm and clients.

The role requires at least a high school diploma, about one year in collections or risk analysis, and the ability to work Monday–Friday with standard shifts.

Formación

• High school diploma or equivalent required.
• 1 year of experience in collections or risk roles.
• Experience with ADMWIN and Eclipse desirable.
• Experience in database extraction and report generation.
• Ability to work under pressure and negotiate with clients.

Responsabilidades

• Utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems, such as skip tracing, to develop external contacts.
• Shares knowledge with less experienced collectors.
• Increases recovery of the past-due portfolios.
• Provide telephone collection service to the client.
• Ensure compliance with policies and procedures.
• Analyze controls, extraction of databases, and report incidents.
• Validate processes across departments.

Conocimientos

Work under pressure

Decision making

Problem solving

Negotiation

Client needs

1 year experience

Risk analysis

Database extraction

Report generation

Dynamic tables

Quality processes

Educación

High School diploma or equivalent

Herramientas

ADMWIN

Eclipse

PRCT/ARCAM

Descripción del empleo

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems, such as skip tracing, to develop external contacts.
• Shares knowledge with less experienced collectors.
• Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
• Works under general supervision and established procedures.
• May support a range of products / services.
• Applies detailed knowledge of a wide range of specialized administrative technical skills.
• Understands how duties relate/integrate with others in the team unit.
• Increase the recovery of the past‑due portfolio of the different collection portfolios.
• Comply with the goals and parameters of the established operational process.
• Ensure compliance with quality objectives and institutional policies.
• Provide telephone collection service to the client.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices.
• Work in the execution of controls via the PRCT matrix, identifying risks and detecting deviations in processes for different portfolios, central credit files, centralizer, mortgage, credit cards / retail.
• Ensure analysts from various portfolios have performed the process in accordance with policies and procedures, determining whether the analyst adhered to the corresponding process and policies.
• Analyze for the design of controls, extraction of databases, quality analysis of the attention process via digital tools and department mailboxes vs mandatory documentation and execution in banking systems (ADMWIN), and report incidents or opportunity areas detected.
• Validate that the processes of executives from different areas have been conducted in accordance with policies and guidelines.

Qualifications

• Work under pressure.
• Decision making.
• Problem solving.
• Negotiation.
• Client needs or organizational issues while remaining focused and tolerant of frustration.
• 1year experience.
• Education: High School diploma or equivalent.
• Experience in control lines PRCT/ARCAM (Desirable).
• Experience in risk analysis and detection.
• Knowledge of ADMWIN and Eclipse systems (Desirable).
• Experience in database extraction, report generation, dynamic tables.
• Experience in quality and risk processes.

Location: Zona de trabajo Revolución / Moras, transfers between both zones.

Schedule: Monday–Friday 9am to 6pm or 10am to 7pm.

Job Family Group: Operations – Collections Default

Job Family: Core Collections

Time Type: Full time

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