Collections Analyst

EPIND Epicor India; Monterrey; Presencial; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

EPIND Epicor India in Monterrey, Nuevo León, is seeking a dedicated individual to manage delinquent accounts. The role requires contacting customers to resolve outstanding bills and achieve forecasted collections goals.

The ideal candidate will have a Bachelor’s degree in Accounting or Finance, along with experience in Customer Service or Credit and Collections. Strong communication skills and the ability to work independently are essential.

Formación

• Recent graduate with a Bachelor’s degree in Accounting or Finance.
• Experience in Customer Service or Credit and Collections areas.
• Strong organizational and time management skills.

Responsabilidades

• Review outstanding bills and contact customers to resolve delinquent accounts.
• Strive to meet or exceed monthly collection forecasts.
• Make a minimum of 35 outgoing calls per day to engage customers.

Conocimientos

Effective verbal and written communication

Organizational skills

Time management skills

Ability to work independently

Ability to work collaboratively

Educación

Bachelor’s degree in Accounting or Finance

Descripción del empleo

Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past‑due dollars, and ensuring consistent achievement of forecasted collections goals.

Responsibilities

• Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
• Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
• Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
• Identify customer disputes, document them in the system, and make escalation as needed.
• Work closely with management to reduce significant dollars at risk and improve collection goals.
• Manage and maintain all customer accounts within the assigned collection region.
• Prepare monthly reports on the status of credits and collections.
• Maintain close working relationships with internal teams, customers, and ESC management.
• Keep management informed of potential bad debt accounts and prepare accounts for escalation or collections when necessary.

Qualifications

• Recent graduate with a Bachelor’s degree in Accounting or Finance.
• Experience in Customer Service or Credit and Collections areas.
• Effective verbal and written communication skills to engage with internal and external customers.
• Strong organizational and time management skills to prioritize tasks effectively.
• Ability to work independently and collaboratively in a fast‑paced environment.

Preferred Qualifications

• Strong knowledge of credit and collection processes.
• Proven ability to resolve disputes and improve collections performance.
• Excellent analytical and problem‑solving skills.
• Adaptability and responsiveness to internal and external customer needs.
• Proficiency with reporting tools and systems for credit and collections analysis.

We are an equal‑opportunity employer.