Cloud Solutions Analytics Manager – Data, AI & Client Leadership

PwC; Monterrey; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

PwC Acceleration Center Mexico seeks an Amazon Connect Tech Analyst - Manager to lead consulting services for business applications across advisory, assurance, tax and services. You will analyze client needs, implement software solutions, and train clients for seamless usage while mentoring junior staff.

You will manage teams, maintain client accounts, and shape project success through strategic planning and performance management, embracing innovation to improve delivery and client outcomes.

Qualifications

• Bachelor’s degree or equivalent required.
• 7+ years of experience.
• Fluent in English (oral and written).

Responsibilities

• Lead the implementation and integration of business applications to optimize client operational efficiency.
• Analyze client needs and provide tailored software solutions to meet objectives.
• Guide teams in deployment and support of business applications with seamless integration.
• Use data analytics to drive informed decisions.
• Manage project delivery and resources to meet timelines and quality.
• Create documentation and training materials for client understanding and tool use.
• Facilitate strategic planning to align tech with business goals.
• Drive technology innovation to enhance client service excellence.
• Build and maintain client relationships to identify transformation opportunities.
• Coach and mentor team members for professional growth.

Skills

English proficiency

Leadership

Project management

Data analytics

Communication

Education

Bachelor's degree

Master’s degree preferred

Tools

Contact center tech

Analytics tools

Job description

PwC Acceleration Center Mexico seeks an Amazon Connect Tech Analyst - Manager to lead consulting services for business applications across advisory, assurance, tax and services. You will analyze client needs, implement software solutions, and train clients for seamless usage while mentoring junior staff.

You will manage teams, maintain client accounts, and shape project success through strategic planning and performance management, embracing innovation to improve delivery and client outcomes.