Senior Project Manager, Commercial Operations & Automation

Buró de Crédito; Miguel Hidalgo; Sur place; MXN 700 000 - 900 000; Plein temps

Résumé du poste

Buró de Crédito is seeking a Senior Client Success professional to support strategic account management, coordinate sales support, and drive automation across commercial operations. You will lead cross-functional projects, manage timelines, and communicate progress to stakeholders.

The role emphasizes optimizing processes, enhancing customer experience, and delivering data-driven insights using BI and CRM tools within a financial services context.

Qualifications

• 5+ years of experience in Account Management, Client Success, Sales Operations, Business Operations, Commercial Support, or Project Management.
• Experience in the financial services industry.
• Experience leading cross-functional projects and initiatives.
• Advanced English proficiency.

Responsabilités

• Support strategic account management activities and build strong relationships with key clients.
• Coordinate Sales Support activities to contribute to commercial objectives.
• Identify and execute opportunities to improve, standardize, and optimize commercial processes.
• Drive automation and digitalization initiatives to enhance operational efficiency.
• Coordinate internal resources to ensure fulfillment of client commitments.
• Support client retention, growth, and satisfaction initiatives.
• Lead and coordinate strategic projects related to commercial operations and client management.
• Manage project timelines, risks, dependencies, and communication with key stakeholders.
• Prepare tracking reports and updates on strategic initiatives and commercial performance.
• Foster collaboration across teams to ensure effective execution of projects and business objectives.

Connaissances

Advanced English proficiency

Cross-functional collaboration

Stakeholder management

Process optimization

Formation

Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Information Systems, Data Analytics, Project Management, or related field

Outils

CRM platforms

Power BI

Power Automate

Microsoft Copilot

Dynamics 365

Salesforce

Description du poste

Buró de Crédito is seeking a Senior Client Success professional to support strategic account management, coordinate sales support, and drive automation across commercial operations. You will lead cross-functional projects, manage timelines, and communicate progress to stakeholders.

The role emphasizes optimizing processes, enhancing customer experience, and delivering data-driven insights using BI and CRM tools within a financial services context.