Client Solutions Manager — Digital Ads & Revenue Growth

TikTok; Mexico; On-site; MXN 750,000 - 1,100,000; Full time

Job summary

TikTok is seeking a detail-oriented Client Solutions Manager (CSM) within its Global Business Solutions team in Mexico City. You will support advertisers, drive ad campaigns, and deliver best-in-class service while aligning with product and measurement teams.

You will analyze campaign performance, provide data-driven insights, and craft custom solutions to help clients achieve their marketing objectives. Collaboration with sales and cross-functional partners is essential.

Qualifications

• 5+ years in account management/client services in digital marketing.
• Experience managing key branding and performance accounts.
• Strong data analysis to assess campaign performance.
• Ability to deliver data-driven insights and recommendations.

Responsibilities

• Educate clients on product updates and best practices.
• Manage post-sale relationships for auction ads and optimize results.
• Set up and optimize campaigns; analyze performance to provide insights.
• Share marketplace feedback to guide advertising strategy.
• Support pre-sale research and pitches with the sales team.
• Conduct regular business reviews and build long-term relationships.
• Collaborate with product and engineering to troubleshoot issues.
• Develop long-term client partnerships with cross-functional teams.
• Contribute to product go-to-market strategies and feature adoption.

Skills

Account management

Data analysis

Campaign management

Client relationships

Presenting to stakeholders

Tools

Excel

SQL

Job description

TikTok is seeking a detail-oriented Client Solutions Manager (CSM) within its Global Business Solutions team in Mexico City. You will support advertisers, drive ad campaigns, and deliver best-in-class service while aligning with product and measurement teams.

You will analyze campaign performance, provide data-driven insights, and craft custom solutions to help clients achieve their marketing objectives. Collaboration with sales and cross-functional partners is essential.