Customer Service Delivery Lead – Hybrid, Cisco‑Fortinet Migration

Turtle Trax S.A.; Monterrey; Hybrid; MXN 300,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Turtle Trax S.A. in Monterrey is seeking a Customer Service Manager to lead and mentor support teams in a telecom/IT environment. You will drive service excellence and coordinate cross-functional activities, ensuring top-tier customer satisfaction.

The role includes managing a migration project on Cisco and Fortinet platforms, with a hybrid schedule and two days per week at the customer’s office in Monterrey to ensure seamless delivery and hands-on collaboration.

Qualifications

• 5 years of direct experience in customer service management.
• Customer-facing roles within telecom or IT industry.
• Proven ability to manage virtual teams.
• Solid technical knowledge to complement service management capabilities.
• Knowledge of connectivity, voice, cloud technologies (SD-WAN, MS Teams).

Responsibilities

• Work on a migration project focusing on Cisco and Fortinet platforms.
• Hybrid work setup with two days at the customer’s office in Monterrey.

Skills

Customer service management

Virtual teams

Networking knowledge

Cloud technologies

SD-WAN

MS Teams

Tools

Cisco

Fortinet

Job description

Turtle Trax S.A. in Monterrey is seeking a Customer Service Manager to lead and mentor support teams in a telecom/IT environment. You will drive service excellence and coordinate cross-functional activities, ensuring top-tier customer satisfaction.

The role includes managing a migration project on Cisco and Fortinet platforms, with a hybrid schedule and two days per week at the customer’s office in Monterrey to ensure seamless delivery and hands-on collaboration.