Client Implementation Lead (Hybrid)

Bbva Sa; Xico; Hybrid; MXN 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Paid leave package

Wedding/special leave support

Job summary

HSBC Global Capability Network seeks a Team Lead for Client Implementation and Integration in a hybrid role based in Azcapotzalco / Mexico City area. Lead the Client Connectivity function within GPS, guiding cross‑functional teams to onboard payments and liquidity solutions and to deliver seamless client experiences.

Responsibilities include driving KPIs, managing RFIs/RFPs, and coordinating with Legal, Operations, IT, Sales, and Product to optimise delivery across regions.

Qualifications

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Familiarity with design thinking principles.

Responsibilities

• Drive key performance metrics across the team and improve revenue realisation and client satisfaction.
• Lead RFI/RFP consultations for diverse client base leveraging SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes to ensure accurate and timely delivery.
• Oversee multiple client projects across regions with proactive project management methodologies.
• Coordinate with Legal, Operations, IT, Sales, and Product to optimise processes and delivery.
• Maintain client relationships post-sales and manage communications throughout project lifecycles.

Skills

Client relationships

Stakeholder management

Payments knowledge

Project management

Design thinking

Communication skills

Leadership

Job description

HSBC Global Capability Network seeks a Team Lead for Client Implementation and Integration in a hybrid role based in Azcapotzalco / Mexico City area. Lead the Client Connectivity function within GPS, guiding cross‑functional teams to onboard payments and liquidity solutions and to deliver seamless client experiences.

Responsibilities include driving KPIs, managing RFIs/RFPs, and coordinating with Legal, Operations, IT, Sales, and Product to optimise delivery across regions.