Client Onboarding & Integration Team Lead

HSBC Holdings plc; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Paid leave

Job summary

HSBC Global Payments Solutions seeks a Team Lead in Client Connectivity to guide a multi-regional team delivering onboarding and integration of our payments and liquidity solutions.

You will manage client relationships post-sales, lead cross-functional collaboration with Legal, Operations, IT, Sales and Product, and drive project delivery using robust PM practices while mentoring the team.

Qualifications

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven leadership and team management capabilities.
• Ability to perform well under pressure and drive strategic initiatives.

Responsibilities

• Drive KPIs across the team, improving revenue realisation, digitisation, and client satisfaction.
• Lead pre-mandate activities, RFIs and RFPs for SME Payments, Liquidity, ERP, and Regulatory solutions.
• Streamline documentation with Global Documents (GDOCs) to ensure accuracy and timeliness.
• Promote proactive project management and scalable designs for multiple client projects.
• Act as central liaison between internal and external stakeholders across regions.
• Own client relationships post‑sales, guiding communications through project lifecycles.
• Drive continuous improvement to enhance Net Promoter Score and client experience.
• Collaborate with Legal, Operations, IT, Sales and Product to optimise processes and delivery.

Skills

Client relationships

Stakeholder management

Payments & liquidity knowledge

Design thinking

Communication & influencing

Leadership & team management

Pressure handling

Job description

HSBC Global Payments Solutions seeks a Team Lead in Client Connectivity to guide a multi-regional team delivering onboarding and integration of our payments and liquidity solutions.

You will manage client relationships post-sales, lead cross-functional collaboration with Legal, Operations, IT, Sales and Product, and drive project delivery using robust PM practices while mentoring the team.